8x8 Converse

All of your customer conversations in one place

Simplify your customer service stream by unifying every messaging app conversation into a single interface.

Communicate with your customers on their favorite messaging platform

Get started instantly

To use our platform, simply add messaging app channels and 2-way SMS numbers. No coding or integrations required.

Get closer to customers

8×8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.

Scales with you

Quickly add every messaging app you use today — and each one you add in the future.

Chat smarter

Assign conversations to agents, track conversation status, and monitor agent performance.

Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8×8 is a real game changer. And the solution is so flexible – it will enable us to integrate other messaging platforms that are used in other parts of the world, like Viber or Zalo.

Simon Schwall

CEO, OKO Insurance

Conversations at a glance

  • Access customer conversations from a single view
  • Segment conversations across multiple message apps
  • View full chat history before responding to customers
  • Assign agents
  • Monitor queues
  • Analyze response times

Engaging interactions

View any discussion history, get insights from other agents, respond to customers with rich content, and check if a message has been delivered or read.

Empower support agents

Seamlessly move from one customer conversation to the next by changing ticket statuses and adding an internal note for the next agent on duty.

Personalize customer profiles

Futureproof customer support experience by editing customer profiles, add customer notes to recognise VIP customers and users.

Alternative integrations

Give your customers the best support possible

Process control

Ticket assignment based on agent availability.

Advanced analytics

View previous logs, and open/closed conversations.

Simple navigation

Toggle between the different ticket statuses with a click.

Customer care

Previous conversations, customers notes, and tags all available on customer profiles.

 

Easy user management

Let admins re-assign tickets, create agents, and merge contacts.

 

Agent tracking

Filter tickets assigned to each agent and track customers’ average wait time.

Explore other Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

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Voice

Provide better privacy with Number Masking and make use of app-to app-calls and text-to-speech technology (TTS) for greater inclusivity.

Learn more

8x8 Chat App APIs

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.

Learn more

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Learn more

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

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8x8 Connect

8×8 Connect

8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics

Learn more

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly.

1. Contact details
2. Primary interest
A custom multi-channel solution based on your specific requirements.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
4. Message

Thank you for your interest!

An 8x8 sales specialist will reach out to you shortly.

Any urgent enquiries and help needed?

Email [email protected]

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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