8x8 Converse
All of your customer conversations in one place
Unify voice, WhatsApp, SMS, email, web chat, and more in a single AI-powered workspace. Route smarter, respond faster, and turn every interaction into lasting loyalty.
Trusted by more than 3 million business users.
Choose the messaging channel your customers want
Engage customers on every channel, from one workspace
Unified channels
Voice, SMS, email, WhatsApp, Facebook, WeChat, LINE, Telegram, and web chat - all in one place. No tool switching. No silos.
AI-assisted conversations
Predict intent, suggest responses, and detect sentiment, so your team resolves inquiries faster and catches issues early
Scales with you
Smart routing matches every conversation to the right agent by skill, intent, or availability. Peak volumes? Handled.
Real-time insights
Track SLAs, response times, and agent performance from a single dashboard. Act on data, not guesses.
We have developed a great partnership with 8x8 and they have played a pivotal role in supporting our Omnichannel strategy. We appreciate their attention to details and creative approaches to improve our processes towards enriching our customers' experiences.
Volkswagen Singapore
Thanks to the 8x8 team, we were able to offer a better customer experience and streamline our communication processes via Converse. We highly recommend the Converse platform for businesses in need of a reliable messaging solution platform.
Nikon Singapore
AI That Improves Conversations – Not Just Automation
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- Predict what customers need before they say it and route conversations automatically.
- Suggest responses so agents reply faster without sacrificing quality.
- Flag high-risk conversations in real time and escalate before issues grow.
- Personalize every interaction using real-time intent signals.
Smart Omnichannel Routing for Seamless Customer Journeys
Every conversation reaches the right person, instantly. Route by skills, intent, priority, or availability – and move seamlessly between chatbot and live agent without losing a word. Scale effortlessly during peak volumes.
One Workspace. Full Context. Every Channel.
- Single inbox across voice, SMS, email, WhatsApp, and more
- Customer profile, conversation history, VIP tags, and notes – all in one panel
- Mobile-ready for field agents and teams on the go
- Quick actions to assign, escalate, add notes, or set reminders
Turn WhatsApp Chats into Voice Calls in the Same Thread
Escalate any WhatsApp conversation to a branded voice call without switching apps or losing context. Full history preserved, with AI, IVR, skills-based routing, and CRM integrations built in.
Real-Time Insights That Drive Better Decisions
- Conversation performance and response times
- Agent productivity and workload visibility
- SLA tracking and alerts
- Detailed transcripts for quality assurance and compliance
Alternative integrations
Everything your CX team needs, built in
Auto responders & collision detection
Automate replies for common inquiries and prevent multiple agents from responding to the same conversation
Easy user management
Admins can assign conversations, create agents, manage queues, and merge contacts with a few clicks
WhatsApp broadcast messaging
Send bulk messages to customers via the WhatsApp Business App with templates and scheduling built in
Campaign management
Pair with 8x8 Connect to automate responses, build custom workflows, and pre-schedule bulk messages
Flexible deployment
Deploy on your premises, in your private cloud, or on the public cloud - your infrastructure, your choice
Audit trail
Full record of every conversation action for compliance, quality reviews, and dispute resolution.
Get started with 8x8 Converse
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