Insurance
Build trust and speed across every insurance moment
Move customers from onboarding to servicing to claims with real-time video support and secure verification. 8×8 CPaaS helps insurers reduce fraud, remove friction, and deliver experiences that feel fast, clear, and human when it matters most.
Trusted by more than 3 million business users.
Modern insurance runs on instant trust.
Customers expect insurance to be digital, fast, and secure – especially in high-stress moments. But slow processes, clunky verification, and rising fraud can create frustration.
8×8 CPaaS helps insurers respond faster with trusted verification and real-time video interaction, improving experience and efficiency without compromising security.
Turn high-stress moments into high-trust experiences
Resolve claims in minutes, not days
Use secure video to assess incidents in real-time, reduce delays, and improve customer reassurance.
Add step-up security for high-risk insurance actions
Use OTP verification to protect payout requests, beneficiary changes, and sensitive policy updates.
Verify customers instantly - without OTP friction
Authenticate silently in the background to speed up logins, onboarding, and policy servicing.
Accelerate claim resolution with real-time video assessments
Turn FNOL into a real-time interaction with Video Interaction. Adjusters can connect instantly, guide evidence capture live, and move claims forward faster – while delivering a calmer, more human experience during stressful moments.
Protect high-risk insurance requests with step-up verification
When risk is higher, Verif8 adds an extra layer of trust with OTPs delivered across trusted channels. Secure payouts, beneficiary changes, and account recovery while keeping the experience simple and compliant.
Remove OTP friction and keep journeys moving
Silent Mobile Authentication verifies customers in the background, so they can complete onboarding, logins, and policy servicing without entering a code. It’s a smoother experience that improves completion rates while maintaining strong security.
No friction. No doubt.
See how insurers use video and verification to speed service, reduce fraud exposure, and keep customers confident end-to-end.
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