8x8 CPaaS Blogs
Trusted by more than 3 million business users.
Learn what makes an effective agent workspace for multi-channel support teams, from unified inboxes and queue management to AI assistance and manager dashboards.
8x8 earned Metrigy's 2026 MetriStar Top Provider Award for CPaaS - recognised for above-average business success and customer sentiment. See the data.
In Bangkok it's LINE. In Manila it's Viber. In Hanoi it's Zalo. Learn how to run conversational commerce across SEA's four-channel map - and how 8x8 runs it all from one inbox.
Explore seven retail customer engagement strategies that connect messaging channels to measurable revenue, from promotional SMS to loyalty program automation.
Discover how in-app calling solves the communication gaps that cause failed deliveries and drive up last-mile logistics costs, with privacy-first VoIP tools.
Verification APIs automate identity checks, cutting onboarding from weeks to seconds. Learn how fintechs use APIs for compliant, fast verification.
Learn what a customer engagement platform does, how it differs from a CRM, and what to look for when choosing one for your business.
A practical guide to multichannel campaign management: coordinate SMS, WhatsApp, Viber, and LINE messaging from a single platform with centralized analytics.
Cloud IVR handles routine calls for about $0.10 each instead of $12 with an agent. See how modern voice self-service works - and why businesses are switching.
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