WhatsApp Business

Elevate your enterprise messaging with the WhatsApp Business Platform

Design impactful customer conversations with 8×8’s WhatsApp Business API. Deliver reliable, secure support and create tailored customer journeys on the world’s leading messaging platform.

Brands trust 8×8 to power their WhatsApp communications

Enhance your customer engagement with WhatsApp for Business platform

Expand your global footprint

Connect effortlessly with a worldwide audience. 8×8’s WhatsApp Business API puts you in touch with over 2.8 billion users worldwide, enabling global reach with local presence.

Maximize engagement

Maximize customer engagement with WhatsApp’s impressive 98% open rate. Reach customers who aren’t on WhatsApp and ensure no communication is lost with our SMS fallback option.

Elevate campaign performance

Harness the power of detailed WhatsApp campaign analytics. Dive deep into customer insights to sharpen your strategies, boost engagement, and drive conversions.

Streamline your conversations

Effortlessly manage multiple conversations, template approvals, and campaign performance all from a single dashboard.

Find out if you are maximizing engagement with the right communication tools

Infographic: The State of Chat Apps in Asia and How Brands Can Benefit

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Explore messaging capabilities with WhatsApp features

Enhance customer loyalty, boost engagement levels, and forge stronger relationships using the globe’s leading messaging app.

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Dynamic Two-Way Messaging

Engage customers in real-time conversations. Address inquiries, gather feedback, and personalize communications to enhance satisfaction and deepen customer loyalty.

Automated Notifications

Keep customers informed. Automate WhatsApp notifications for appointments, confirmations, and updates, optimizing time and resources.

Rich Content

Elevate your messages with multimedia content. Share high-resolution images, videos, and documents with Call-to-Action buttons to captivate your audience and drive conversions.

Analytics for Engagement

Monitor and analyze customer interactions with 8×8’s comprehensive dashboard. Gain insights into message effectiveness, read rates, and response behaviors to continually refine your strategy and improve engagement.

Seamless CRM Integration

Easily integrate WhatsApp into your existing CRM, ticketing and support systems, such as Salesforce, Zendesk and Freshdesk. Ensure a single view of customer conversations to increase productivity.

Connect with our experts today for a personalized demo and transform your customer communications with 8×8. Don’t wait—transform your approach now!

Why choose 8x8 as your WhatsApp provider

Personalized support with Dedicated Account Manager and 24/7 in-country customer and technical support from local offices.

Global reliability with 99.999% uptime SLA with 24/7/365 expert support.

Industry-leading security and compliance with certifications including SOC 2 Type II, ISO 27001, HIPAA, FISMA & PCI/DSS.

First class connectivity and high deliverability with 160+ direct mobile network operators in >190 countries.

Harness WhatsApp to elevate your communication strategy

Customer Support

Quickly resolve issues, answer queries, and provide personalized support, enhancing customer satisfaction and operational efficiency.

Marketing and Promotions

Send targeted promotions and updates directly to customers, ensuring high engagement and visibility for your messages.

Transactional Alerts

Keep customers updated with order confirmations and delivery statuses, building trust and reducing inquiry volume.

Explore versatile WhatsApp applications for your industry

Finance

Provide secure real-time banking updates and fraud alerts. Facilitate easy account management and transaction confirmations, enhancing customer trust and operational efficiency.

Education

Streamline dissemination of materials via WhatsApp; foster interactive community engagement with Q&A sessions and timely updates to students, parents, and staff.

 

Healthcare

Send reminders, health tips, and coordinate care securely via WhatsApp, improving accessibility and efficiency in patient management with privacy-focused messaging.

Retail and Ecommerce

Personalize messages for promotions, abandoned cart re-engagement, product announcements and more, and streamline the customer journey with the Catalog feature.

Travel

Enable instant booking confirmations, on-the-go check-in instructions, and tailored local recommendations via WhatsApp; quickly address inquiries to elevate personalized service and guest satisfaction.

Real Estate

Schedule viewings, share property details, and provide instant updates via WhatsApp. Streamline sales with secure document sharing and timely responses, building stronger client relationships.

Logistics

Provide real-time shipment tracking and delivery updates with WhatsApp. Improve customer support and efficiency with instant communication between drivers, warehouse staff, and clients.

Tap into the power of the world’s favorite messaging app to make connections personal, efficient, and secure. Discover what 8×8 can do for you.

Case study: OKO Creates Social and Environmental Impact

oko logo

Learn how OKO uses 8×8 Messaging API and WhatsApp to make crop insurance accessible to thousands of illiterate smallholder farmers in Africa.

Read the case study

Get started with 8×8 WhatsApp Business API

Embarking on your journey with 8×8’s WhatsApp Business API is a straightforward process designed to integrate seamlessly with your existing workflows.

Hands-on with WhatsApp Business API

Dive deeper into the technical aspects of the WhatsApp Business API with our extensive developer resources:

View Developer Resources

Increase agent productivity through integrations to your existing CRM

Seamlessly engage no matter what messaging app the customer is using. Integrations include Salesforce, Zendesk and Freshdesk. All of the customer interactions are logged in your system to ensure a single view of customer conversations.

Watch this video to see how to integrate WhatsApp and Salesforce using 8×8.

Explore other messaging apps and platforms

8x8 Chat App APIs

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, Zalo, and LINE.

 

8x8 Viber for Business

Viber

Track deliveries, personalize content, and get instant customer feedback with Viber.

8x8 Connect

8×8 Connect

Manage all your channels in one place whether it is an SMS, messaging app, or voice message.

 

8x8 Converse

8×8 Converse

Simplify your customer service stream by unifying every messaging app conversation into a single interface.

 

Talk to an Expert

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A custom multi-channel solution based on your specific requirements.
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8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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