LINE for Business
Every Customer on LINE. Reached, Not Just Followed.
Send two-way chat and official notifications from one verified LINE account
Why LINE for Business Messaging?
LINE isn’t optional in Thailand – it’s the default channel customers expect.
Most businesses only reach the fraction who’ve followed them.
8×8 LINE reaches everyone else too – one account, two products: LINE Official Account messaging (LOA) for two-way chat, and LINE Official Notification (LON) for official notifications, by phone number.
Real conversations with LINE Official Account messaging (LOA)
Answer in real time
Rich text, images, video, and location - support that feels like a conversation.
Sell without leaving the chat
Rich menus and cards turn the thread into a storefront.
Build loyalty that sticks
Promotions land where customers already are.
Never start from zero
Every chat lives on the same account as your notifications.
Streamline communication and drive results with LINE Official Notification (LON)
Boost engagement
Deliver dynamic alerts regarding service updates, order confirmations, registration updates and more, with Call-To-Action buttons to drive conversions
Build trust and reliability
Provide timely, personalized alerts like payment and appointment reminders to customers and foster a sense of trust and reliability
Keep customers informed
Tailor updates to customers, ensuring they stay informed with personalized notifications such as delivery progress, account modifications, and more.
Automate complex workflows
Effortlessly automate and streamline complex internal processes, optimizing efficiency and productivity
One Customer. One Unbroken Conversation.
- Beyond your follower list
- One customer, one identity
- Lower cost per OTP
One Customer. One Unbroken Conversation.
- Beyond your follower list
- One customer, one identity
- Lower cost per OTP
One Customer. One Unbroken Conversation.
- Beyond your follower list
- One customer, one identity
- Lower cost per OTP
One Customer. One Unbroken Conversation.
Beyond your follower list.
Message customers by phone number – no follow required.
One Customer. One Unbroken Conversation.
One customer, one identity
Phone number and LINE account, treated as the same person. One verified record for support, contact center, and marketing – no duplicates, no guesswork.
One Customer. One Unbroken Conversation.
Lower cost per OTP
Send OTPs using LOA instead of SMS – same verification, for less.
Every Channel. One Conversation. Meet 8×8 Converse.
8×8 Converse is where your LINE conversations – and every other channel – live in one AI-powered workspace.
LINE Chat, Without the Silo
LINE plugs into the same workspace your team already uses, with built-in collision detection so no two agents answer the same conversation.
AI Across Every Interaction
Intent detection, suggested responses, and real-time sentiment analysis are active across every channel.
Smart Routing, Every Time
Every message and call is matched to the right agent by skill, intent, and availability.
One Workspace, Every Channel
WhatsApp, SMS, Viber, email, voice, web chat, and more - all in one place, with complete customer profiles and full conversation history.
What makes 8x8 different on LINE
Reach Everyone. Verify Anyone.
Most LINE providers only handle one side - chat or notifications. 8x8 handles both - one account, one identity, every customer.
Built-In SMS Fallback
Every notification includes SMS fallback in the same send. One provider, no dead ends.
One Workspace, Every Channel
LINE conversations route into 8x8 Converse, alongside SMS, WhatsApp, Viber, Zalo, voice, and more.
Certified by LINE, Not Resold
8x8 is a Certified LINE Messaging API provider - vetted directly by LINE, not a reseller layer.
Never miss a customer in Thailand.
Complete the form on the left or email cpaas-sales@8×8.com
