8x8 Connect

Your omnichannel platform for seamless customer engagement

Orchestrate outstanding customer experiences across SMS, messaging apps and voice—all in real time. Streamline your communication channels onto one powerful platform and deliver unparalleled engagement effortlessly.

Trusted by companies worldwide

What is 8×8 Connect and how does it work?

 

8×8 Connect is an intuitive, all-in-one multi-channel communications management portal. It allows you to manage your SMS or voice messages campaigns across multiple channels, send millions of messages through a single platform, and get real-time reports for better analytics and optimization.

Achieve effortless multi-channel customer communication with 8x8 Connect

No-code platform

Enables easy management of customer interactions without requiring developer input, reducing ongoing maintenance costs and ensuring that any organization can deliver a seamless customer experience.

Unified customer experience management

Improves internal communication coherence and alignment, directly impacting customer satisfaction by keeping all team members on the same page.

Personalized and contextual interactions

Enhances customer engagement by delivering tailored experiences through the most effective channels, using historical data to enrich interactions.

Simplified operations with powerful insights

Streamlines campaign management and maximizes operational efficiency, while robust analytics help refine strategies and improve business outcomes.

Effortless communication

Manage large-scale communications and marketing efforts easily, saving time and increasing effectiveness.

Visual Automation Builder

Orchestrate meaningful interactions and automate complex workflows in just a few clicks with pre-built templates or drag-and-drop widgets.

Learn more

Discover how to leverage 8×8 Connect for a successful omnichannel communication strategy.

Download the ebook

Hit your customer experience KPIs with 8x8 Connect

Efficient multi-channel management

Simplify the management of customer communications across SMS, voice, and messaging apps. 8×8 Connect integrates these channels into one dashboard, enabling quick responses and consistent messaging.

 

Proactive customer support

Set up self-service customer support by integrating interactive menus and building automated responses. Enhance customer satisfaction and loyalty by delivering proactive support.

Campaign management made easy

Streamlined marketing campaigns

Launch and monitor multi-channel marketing campaigns from a single platform. Segment your audience and target them with personalized messages that resonate, driving engagement and conversions.

 

Data-driven decision making

Leverage comprehensive analytics to measure the success of your communications. Adjust strategies based on data-driven insights to optimize outreach and improve business outcomes.

Unified internal communications

Foster a collaborative environment with unified tools for internal communications. 8×8 Connect ensures that every team member is updated and aligned, boosting productivity and operational efficiency.

You’re in good company

“8×8 Connect’s user interface makes it easy for us to navigate around and allows my team to efficiently retrieve the logs and reports of our 8×8 Messaging API usage.”

– Reza Utama, Head of Operations, Hanwha Life Insurance Indonesia

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“With the recent push to digital, 8×8 has provided us with a highly efficient yet cost-effective SMS solution. Together with the user-friendly 8×8 Connect, 8×8 meets all our needs.”

– Boonthavee Jarudomrongsak, Product Director, King Power Click Co., Ltd.

Get started, it’s free!

See it in action. Create an account with 8×8 Connect – an all-in-one business communication platform used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Create a free account

sms-dashboard
Automation Builder Widget for 8x8 Connect

Simplify workflows with Automation Builder

Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets.

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Explore other 8x8 APIs for a complete customer engagement strategy

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

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Voice

Provide better privacy with Number Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Learn more

8x8 Chat App APIs

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.

Learn more

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

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Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Learn more

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly.

1. Contact details
2. Primary interest
A custom multi-channel solution based on your specific requirements.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
4. Message

Thank you for your interest!

An 8x8 sales specialist will reach out to you shortly.

Any urgent enquiries and help needed?

Email [email protected]

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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