8x8 Connect Automation Builder

A visual, effortless way to build communication workflows with 8x8 Connect Automation Builder

Enhance operational efficiency and customer engagement by deploying automated workflows using 8×8 Connect Automation Builder – no coding needed.

Trusted by companies worldwide

What is Automation Builder? And how does it work?

Elevate your customer interactions effortlessly with 8×8’s visual builder. Design, customize, and implement automated communication workflows across multiple channels without coding.

 

Key advantages for transformative communication

Simplify workflows

Experience simplicity at its best. Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets. Optimize every process and skyrocket productivity without complexity.

Unified cross-channel conversations

Enhance your operational efficiency with a unified platform that manages communications across all channels. Streamline interactions and ensure a consistent message no matter the medium.

Flexibility at your fingertips

Adapt and evolve your communication strategies with ease. Our platform allows for quick modifications to complex workflows, offering unparalleled customization without the need for extensive coding.

Seamless integration

Maximize the impact of your communications with seamless integrations into your existing CRM and marketing tools. Foster meaningful, context-driven interactions across all customer touchpoints for truly omnichannel experiences.

Transform your customer interactions with smart automation

Always-on customer support

Activate immediate engagement with automated response workflows for all incoming messages. Instantly acknowledge messages, answer frequently asked questions, or direct users to additional resources.

Efficient workflow builder for reminders and notifications

Craft and deploy automated reminders and notifications, simplifying processes like customer confirmations or delivery and appointment rescheduling, enhancing customer satisfaction and operational efficiency.

Empower with self-service options

Guide your customers to the right answers faster through customizable communication workflows. Build interactive menus to navigate users to essential resources like tutorials, articles, or direct contact with support staff.

Insightful automated surveys

Implement customizable and easy-to-setup communication workflows to collect valuable customer feedback, to gain deeper insights into customer preferences and satisfaction.

Drag-and-drop widgets

No IT needed—our intuitive drag-and-drop interface allows anyone to create complex campaigns. Leverage advanced segmentation and behavioral analysis to deliver personalized messages and drive meaningful customer interactions.

Ultimate flexibility in communication channels

Choose the optimal communication channels for each scenario, ensuring message consistency across all platforms. Seamlessly switch between channels and configure failover options to guarantee delivery of critical communications.

Customize your success: Industry-specific applications

Retail and Ecommerce

Boost sales and customer loyalty with targeted promotional campaigns. Automate notifications for order confirmations, shipping updates, and special offers, ensuring a seamless shopping experience.

Healthcare

Improve patient communication with automated appointment reminders and follow-up instructions. Enable easy rescheduling options and timely health alerts to enhance care management.

Finance

Secure and streamline client interactions with automated account updates and transaction alerts. Deploy timely reminders for payment due dates or policy renewals, minimizing late responses.

Education

Enhance student and parent engagement with personalized event notifications and school updates. Automate enrollment processes and provide easy access to educational resources and support.

Hospitality

Elevate guest experiences by automating booking confirmations, check-in instructions, and special event notifications. Offer real-time support and personalized service recommendations to enhance stays.

Real Estate

Keep clients informed with automated messages about new listings, open house schedules, and market trends. Streamline the communication process to enhance client engagement and satisfaction.

Logistics

Streamline your customer interactions by automating real-time updates and coordination, ensuring timely and transparent information delivery throughout the supply chain process.

Prove to your customers they can work with you, without fear. Discover what 8×8 can do for you.

Get started with 8×8 Connect

It’s not necessary to deal with the hassle of API integrations.

Create meaningful interactions across different communication channels without spending hours on coding.

8x8 Connect Dashboard

Explore other Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

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Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

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Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.

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Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

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Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

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Talk to an Expert

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A custom multi-channel solution based on your specific requirements.
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8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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