Voice Solutions

Voice APIs for Businesses

8×8 Voice solutions makes it easy to keep personal information private while improving traditional communication experiences.

Protect customer privacy with Voice APIs

Whether you’re a property manager who needs to contact renters privately, a ride-hailing app, or arranging a homestay for a stranger, keeping your personal information private is a must. It’s also required by law in a number of countries.

Enable secured customer conversations

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Make phone calls with complete anonymity

With increasing privacy regulations and laws, it’s more important than ever to keep private information private. 8×8’s Number Masking feature keeps you in control of your information.

  • Connect your users while maintaining their privacy
  • Provide an added layer of security
  • Build custom logic to support your needs
  • Use local numbers to connect your users

Learn more about Number Masking

Send notifications as voice calls to improve delivery rates

Turn your text into a voice call to improve the odds that passwords, notifications, alerts, and other sensitive data will be received.

  • No call length limit
  • Choice of voices and pre-recordings
  • Reach landlines, improving answer rates

Learn more about Voice Messaging

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Keep customers in your app to make calls

Personalize the experience for your users by enabling in-app calls over VOIP.

  • Built-in phone number masking
  • Embed directly into your app code
  • Provide names and pictures instead of area codes
  • Easier to provide recordings (when needed)
  • Use data instead of consuming customers’ mobile minutes

Learn more about App to App Calling

8×8 Voice APIs: Private, simple and secure

Our Voice API and SDK solution lets you deliver important information efficiently, giving customers what they need without all the back and forth of emails or service reps.

Interactive voice response

Our text to speech solution provides the best customer experience by adding multi-level IVR menus to your call flow.

Local languages

Localize your voice calls with our text to speech platform, available in 45 local languages.

Logs and reports

Easily access your call reports through the customer portal.

Virtual phone numbers

Voice-enabled virtual phone numbers allow your customers to call you bridge calls and connect participants.

Numbers pool management

Use convenient API methods to manage and configure your pool of virtual phone numbers.

Call handles

Programmatically connect callers, play TTS or sound files, or capture Dual Tone Multi-Frequency inputs.

Learn more about our voice solutions

Reimagine customer engagements with voice solutions

Add voice calling to your mobile apps and website

Download datasheet

Should you offer in-app voice functions?

8×8 investigates the rise and advantages of voice communications

Read the ebook

Text-to-speech optimizes interactions

Automate service interactions and expedite the outreach of promotional material

Read the ebook

Explore other 8x8 APIs for a complete customer engagement strategy

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Learn more

8x8 Chat App APIs

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.

Learn more

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Learn more

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Learn more

8x8 Connect

8×8 Connect

8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly.

1. Contact details
2. Primary interest
A custom multi-channel solution based on your specific requirements.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
4. Message

Thank you for your interest!

An 8x8 sales specialist will reach out to you shortly.

Any urgent enquiries and help needed?

Email [email protected]

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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