8×8 Converse Pricing & Plans: Scale Your Omnichannel Messaging

Transparent, pay-as-you-go plans designed to fit businesses and contact centers of all sizes.

USD	Lite	Essential	Enterprise
Setup Fee	$100	$200	Contact Sales
Monthly Fee (Includes 5 Agents)	$50	$80	Contact Sales
Additional Agent	$12	$16	Contact Sales

Channels
SMS, Voice, Email, Line, Instagram	✅	✅	✅
Facebook, Telegram, WeChat, WhatsApp	✅	✅	✅
Twitter, Web Chat	✅	✅	✅
WhatsApp Calling	—	✅	✅
Contact Management
Customer Profile & Contact Management	✅	✅	✅
Import & Export Contacts	✅	✅	✅
Unified Omnichannel Conversations	✅	✅	✅
Audit Trail	✅	✅	✅
Productivity
Suggested Responses & Unified Search	✅	✅	✅
Agent Collision Detection	✅	✅	✅
Auto Responders & Agent Collaboration	✅	✅	✅
Contact Center
SLA Management & Alerts	—	—	✅
Call/Message Transfer	✅	✅	✅
Custom Aux Code & Agent Management	✅	✅	✅
Queue Management	—	—	✅
Routing
Multichannel Priority Routing	—	—	✅
Round-Robin & Pick-Me Method	✅	✅	✅
Skills-based & Smart AI Routing	—	—	✅
Analytics
Basic Reporting	✅	✅	✅
Advanced Reporting	—	✅	✅
Integration
CRM Integration (SugarCRM)	✅	✅	✅
API Access	—	—	✅
Platform
Export data	✅	✅	✅
SSO	—	—	✅