WhatsApp Business
Elevate your enterprise messaging with the WhatsApp Business Platform
Power seamless customer journeys, increase conversions, and scale engagement globally with 8x8’s WhatsApp Business API.
Trusted by more than 3 million business users.
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
Supercharge your customer journeys
Deliver seamless end-to-end experiences - from onboarding and bookings to shopping and support - all inside one conversational thread.
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
Boost conversions with richer interactions
Showcase products, deliver engaging content, and drive action with carousels, CTAs, and guided responses that make every message more impactful.
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
Accelerate sales with real-time connection
Reduce friction by keeping context in one thread - whether through real-time chat, instant in-thread calling, or timely, personalized follow-ups.
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp for Business platform
Maximize performance with smarter optimization
Unlock deeper insights, automated tracking, and AI-powered optimization tools that improve targeting, strengthen campaigns, and lift ROI.
Transform customer connections with WhatsApp – download our guide to unlock its full potential
Get actionable tips, winning strategies, and more.
Explore messaging capabilities with WhatsApp features
Enhance customer loyalty, boost engagement levels, and forge stronger relationships using the globe’s leading messaging app.
Dynamic Two-Way Messaging
Engage customers in real-time with personalised, interactive conversations - support inquiries, guide decisions, and capture information with intuitive responses and flows.
Automated Notifications
Keep customers informed. Automate WhatsApp notifications for appointments, confirmations, and updates, optimizing time and resources.
Rich, Interactive Content
Go beyond text with multimedia messages, CTAs, and immersive experiences like product carousels and guided flows that make it easy for customers to browse, act, and convert.
Analytics for Engagement
Track performance across messages, campaigns, and journeys with 8x8’s comprehensive dashboard, enhanced by deeper insights from automated conversion tracking.
Seamless CRM Integration
Connect WhatsApp to Salesforce, Zendesk, Freshdesk and more for a single, unified view of every interaction.
Unlock Performance-Driven Marketing with MM Lite
Boost the impact of your WhatsApp campaigns with Meta’s AI-powered optimization engine - available through 8x8 WhatsApp Business at no extra cost.
Reach more customers effortlessly
Automatically expand message delivery when your campaigns perform well - connect with more of your opted-in audience, without resends or retargeting.
Boost campaign performance in real time
Messages that perform well (e.g. more opens or clicks) are automatically delivered to more users, maximizing impact during limited-time promos or launches.
Turn messages into measurable ROI
Track conversions like add-to-cart and purchase directly within your analytics. Connect WhatsApp messages to real business outcomes - beyond just delivery stats.
Accelerate Time-to-Value
MM Lite is instantly available through 8x8 - no code changes needed. Use your existing templates, phone numbers, and opt-ins, with full compliance and onboarding support.
Unlock high-impact WhatsApp use cases for your business
Customer Support
Quickly resolve issues with conversational flows, rich two-way messaging, and contextual in-thread calling - improving both satisfaction and efficiency.
Marketing and Promotions
Send high-impact promotions using product carousels, CTA-rich content, and optimized WhatsApp ad journeys that drive more conversions.
Authentication & Fraud Prevention
Increase security and trust with fast OTP verification and instant alerts for transactions, logins, and account changes to help customers detect unauthorized activity quickly.
Operations & Logistics
Keep customers informed with real-time order and service updates, and reduce no-shows with automated appointment confirmations and reminders.
Self-onboard WhatsApp with 8x8 Connect
Explore versatile WhatsApp applications for your industry
Secure Banking with Real-Time Updates & Alerts
Provide secure real-time banking updates and fraud alerts. Facilitate easy account management and transaction confirmations, enhancing customer trust and operational efficiency.
Enhance Engagement with WhatsApp Updates & Q&A
Streamline dissemination of materials via WhatsApp; foster interactive community engagement with Q&A sessions and timely updates to students, parents, and staff.
Secure Patient Care with WhatsApp Reminders & Tips
Send reminders, health tips, and coordinate care securely via WhatsApp, improving accessibility and efficiency in patient management with privacy-focused messaging.
Personalize Promotions & Enhance Journeys with Catalog
Personalize messages for promotions, abandoned cart re-engagement, product announcements and more, and streamline the customer journey with the Catalog feature.
Travel: Secure Travel Communications, Protected Identities
Enable instant booking confirmations, on-the-go check-in instructions, and tailored local recommendations via WhatsApp; quickly address inquiries to elevate personalized service and guest satisfaction.
Real Estate: Streamline Property Alerts and Client Updates
Schedule viewings, share property details, and provide instant updates via WhatsApp. Streamline sales with secure document sharing and timely responses, building stronger client relationships.
Enhance Security with Real-Time Alerts & OTPs
Provide real-time shipment tracking and delivery updates with WhatsApp. Improve customer support and efficiency with instant communication between drivers, warehouse staff, and clients.
Bukti dalam Tindakan: Bagaimana API WhatsApp Business Mendorong Hasil
“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Shehzad Lokhandwalla
CTO and Co-Founder, OKO Insurance
View full case study
"If your company is thinking about adopting SMS and WhatsApp into your communications, I would recommend 8x8."
Alex Tan
Co-Founder & CMO, Recommend Group
Learn More
“By leveraging 8x8's local expertise, ShopBack can ensure smooth operations and regulatory compliance, which is vital for our international expansion.”
Scott Tan
Senior Product Manager, ShopBack
Learn More
Why choose 8x8 as your WhatsApp provider
Personalized support with Dedicated Account Manager and 24/7 in-country customer and technical support from local offices
Global reliability with 99.999% uptime SLA with 24/7/365 expert support
Industry-leading security and compliance with certifications including SOC 2 Type II, ISO 27001, HIPAA, FISMA & PCI/DSS
First class connectivity and high deliverability with 160+ direct mobile network operators in >190 countries
Memulai dengan WhatsApp Business API 8×8
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