WhatsApp Business
Tingkatkan keterlibatan pelanggan Anda dengan WhatsApp Business Platform
Hadirkan perjalanan pelanggan yang mulus — dari pesan kaya dan Flows interaktif hingga panggilan suara dalam thread — dan skalakan keterlibatan secara global dengan WhatsApp Business Platform dari 8x8.
Trusted by more than 3 million business users.
Enhance your customer engagement with WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Enhance your customer engagement with WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Enhance your customer engagement with WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Enhance your customer engagement with WhatsApp for Business platform
- Supercharge your customer journeys
- Boost conversions with richer interactions
- Accelerate sales with real-time connection
- Maximize performance with smarter optimization
Enhance your customer engagement with WhatsApp for Business platform
Supercharge your customer journeys
Deliver seamless end-to-end experiences - from onboarding and bookings to shopping and support - all inside one conversational thread.
Enhance your customer engagement with WhatsApp for Business platform
Boost conversions with richer interactions
Showcase products, deliver engaging content, and drive action with carousels, CTAs, and guided responses that make every message more impactful.
Enhance your customer engagement with WhatsApp for Business platform
Accelerate sales with real-time connection
Reduce friction by keeping context in one thread - whether through real-time chat, instant in-thread calling, or timely, personalized follow-ups.
Enhance your customer engagement with WhatsApp for Business platform
Maximize performance with smarter optimization
Unlock deeper insights, automated tracking, and AI-powered optimization tools that improve targeting, strengthen campaigns, and lift ROI.
Transform customer connections with WhatsApp – download our guide to unlock its full potential
Get actionable tips, winning strategies, and more.
Explore messaging capabilities with WhatsApp features
Enhance customer loyalty, boost engagement levels, and forge stronger relationships using the globe’s leading messaging app.
Dynamic Two-Way Messaging
Engage customers in real-time with personalised, interactive conversations - support inquiries, guide decisions, and capture information with intuitive responses and flows.
Automated Notifications
Keep customers informed. Automate WhatsApp notifications for appointments, confirmations, and updates, optimizing time and resources.
WhatsApp Flows
Pandu pelanggan melalui perjalanan multi-langkah dengan layar terstruktur dan interaktif yang dibangun langsung di dalam WhatsApp. Tanpa tautan, tanpa pengalihan, tanpa pelanggan yang pergi.
Analytics for Engagement
Track performance across messages, campaigns, and journeys with 8x8’s comprehensive dashboard, enhanced by deeper insights from automated conversion tracking.
Seamless CRM Integration
Connect WhatsApp to Salesforce, Zendesk, Freshdesk and more for a single, unified view of every interaction.
Marketing Messages
Kirim pesan promosi yang dipersonalisasi langsung kepada pelanggan yang telah memberikan izin, dengan optimasi pengiriman berbasis AI yang secara otomatis memperluas jangkauan saat pesan Anda berkinerja baik.
Panggilan Suara, Langsung di Dalam WhatsApp
WhatsApp Business Calling memungkinkan pelanggan menghubungi bisnis Anda — dan memungkinkan tim Anda menghubungi mereka kembali — semua di dalam thread WhatsApp yang sudah mereka gunakan. Tanpa jalur telepon terpisah. Tanpa pergantian aplikasi. Setiap panggilan masuk ke 8x8 Converse dengan riwayat percakapan lengkap yang sudah terlihat.
Biarkan Pelanggan Menghubungi Anda dari WhatsApp
Pelanggan menghubungi bisnis Anda langsung dari profil WhatsApp atau obrolan yang sedang aktif. Agen menjawab di 8x8 Converse dengan riwayat pesan lengkap yang terlihat sejak detik pertama.
Hubungi Pelanggan dengan Panggilan yang Dimulai oleh Bisnis
Hubungi pelanggan secara proaktif melalui WhatsApp untuk tindak lanjut, konfirmasi, atau dukungan yang kompleks — tanpa nomor telepon terpisah yang diperlukan di kedua sisi.
Jam Operasional dan Permintaan Panggilan Balik
Atur jam panggilan agar pelanggan diarahkan ke pesan saat tim Anda sedang offline. Tawarkan permintaan panggilan balik otomatis sehingga tidak ada pertanyaan yang terbengkalai.
Setiap Panggilan, Tercatat dalam Thread
Panggilan secara otomatis direkam dalam linimasa percakapan bersama obrolan. Agen mengambil alih interaksi apa pun dengan konteks lengkap — tanpa pertanyaan yang diulang, tanpa celah.
Setiap Saluran. Satu Percakapan. Temukan 8×8 Converse.
8×8 Converse adalah platform keterlibatan omnichannel berbasis AI — dan di sinilah seluruh operasi WhatsApp Anda berada. Pesan, interaksi Flows, dan WhatsApp Business Calling semuanya dikelola dari satu ruang kerja terpadu, sehingga agen selalu memiliki konteks yang mereka butuhkan untuk merespons lebih cepat dan menyelesaikan masalah dengan lebih cerdas.
WhatsApp Business Calling, Sudah Terintegrasi
Agen menjawab panggilan dan melanjutkan pesan dalam thread yang sama — tanpa pergantian aplikasi, tanpa kehilangan konteks.
AI di Setiap Interaksi
Deteksi maksud, saran respons, dan analisis sentimen secara real-time aktif di setiap saluran.
Perutean Cerdas, Setiap Saat
Setiap pesan dan panggilan dicocokkan dengan agen yang tepat berdasarkan keahlian, maksud, dan ketersediaan.
Satu Ruang Kerja, Setiap Saluran
WhatsApp, SMS, email, suara, dan obrolan web — semua dalam satu tempat, dengan profil pelanggan lengkap dan riwayat percakapan penuh.
Temukan kasus penggunaan WhatsApp berdampak tinggi untuk bisnis Anda
Dukungan Pelanggan
Selesaikan masalah dengan cepat menggunakan alur percakapan, pesan dua arah yang kaya, dan panggilan kontekstual dalam thread — meningkatkan kepuasan sekaligus efisiensi.
Pemasaran dan Promosi
Kirim promosi berdampak tinggi menggunakan carousel produk, konten kaya CTA, dan perjalanan iklan WhatsApp yang dioptimalkan untuk mendorong lebih banyak konversi.
Autentikasi & Pencegahan Penipuan
Tingkatkan keamanan dan kepercayaan dengan verifikasi OTP yang cepat dan peringatan instan untuk transaksi, login, dan perubahan akun guna membantu pelanggan mendeteksi aktivitas tidak sah dengan cepat.
Operasional & Logistik
Beri tahu pelanggan dengan pembaruan pesanan dan layanan secara real-time, serta kurangi ketidakhadiran dengan konfirmasi dan pengingat janji temu otomatis.
Self-onboard WhatsApp with 8x8 Connect
Explore versatile WhatsApp applications for your industry
Secure Banking with Real-Time Updates & Alerts
Provide secure real-time banking updates and fraud alerts. Facilitate easy account management and transaction confirmations, enhancing customer trust and operational efficiency.
Enhance Engagement with WhatsApp Updates & Q&A
Streamline dissemination of materials via WhatsApp; foster interactive community engagement with Q&A sessions and timely updates to students, parents, and staff.
Secure Patient Care with WhatsApp Reminders & Tips
Send reminders, health tips, and coordinate care securely via WhatsApp, improving accessibility and efficiency in patient management with privacy-focused messaging.
Personalize Promotions & Enhance Journeys with Catalog
Personalize messages for promotions, abandoned cart re-engagement, product announcements and more, and streamline the customer journey with the Catalog feature.
Travel: Secure Travel Communications, Protected Identities
Enable instant booking confirmations, on-the-go check-in instructions, and tailored local recommendations via WhatsApp; quickly address inquiries to elevate personalized service and guest satisfaction.
Real Estate: Streamline Property Alerts and Client Updates
Schedule viewings, share property details, and provide instant updates via WhatsApp. Streamline sales with secure document sharing and timely responses, building stronger client relationships.
Enhance Security with Real-Time Alerts & OTPs
Provide real-time shipment tracking and delivery updates with WhatsApp. Improve customer support and efficiency with instant communication between drivers, warehouse staff, and clients.
Proof in Action: How WhatsApp Business API Powers Results
“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Shehzad Lokhandwalla
CTO and Co-Founder, OKO Insurance
View full case study
"If your company is thinking about adopting SMS and WhatsApp into your communications, I would recommend 8x8."
Alex Tan
Co-Founder & CMO, Recommend Group
Learn More
“By leveraging 8x8's local expertise, ShopBack can ensure smooth operations and regulatory compliance, which is vital for our international expansion.”
Scott Tan
Senior Product Manager, ShopBack
Learn More
Why choose 8x8 as your WhatsApp provider
Personalized support with Dedicated Account Manager and 24/7 in-country customer and technical support from local offices
Global reliability with 99.999% uptime SLA with 24/7/365 expert support
Industry-leading security and compliance with certifications including SOC 2 Type II, ISO 27001, HIPAA, FISMA & PCI/DSS
First class connectivity and high deliverability with 160+ direct mobile network operators in >190 countries
Get started with 8×8 WhatsApp Business API
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