Brands trust 8×8 to power their WhatsApp communications
Enhance your customer engagement with WhatsApp for Business platform
Expand your global footprint
Connect effortlessly with a worldwide audience. 8×8’s WhatsApp Business API puts you in touch with over 2.8 billion users worldwide, enabling global reach with local presence.
Maximize engagement
Maximize customer engagement with WhatsApp’s impressive 98% open rate. Reach customers who aren’t on WhatsApp and ensure no communication is lost with our SMS fallback option.
Elevate campaign performance
Harness the power of detailed WhatsApp campaign analytics. Dive deep into customer insights to sharpen your strategies, boost engagement, and drive conversions.
Streamline your conversations
Effortlessly manage multiple conversations, template approvals, and campaign performance all from a single dashboard.
Find out if you are maximizing engagement with the right communication tools
Infographic: The State of Chat Apps in Asia and How Brands Can Benefit
Explore messaging capabilities with WhatsApp features
Enhance customer loyalty, boost engagement levels, and forge stronger relationships using the globe’s leading messaging app.
Dynamic Two-Way Messaging
Engage customers in real-time conversations. Address inquiries, gather feedback, and personalize communications to enhance satisfaction and deepen customer loyalty.
Automated Notifications
Keep customers informed. Automate WhatsApp notifications for appointments, confirmations, and updates, optimizing time and resources.
Rich Content
Elevate your messages with multimedia content. Share high-resolution images, videos, and documents with Call-to-Action buttons to captivate your audience and drive conversions.
Analytics for Engagement
Monitor and analyze customer interactions with 8×8’s comprehensive dashboard. Gain insights into message effectiveness, read rates, and response behaviors to continually refine your strategy and improve engagement.
Seamless CRM Integration
Easily integrate WhatsApp into your existing CRM, ticketing and support systems, such as Salesforce, Zendesk and Freshdesk. Ensure a single view of customer conversations to increase productivity.
Connect with our experts today for a personalized demo and transform your customer communications with 8×8. Don’t wait—transform your approach now!
Why choose 8x8 as your WhatsApp provider
Personalized support with Dedicated Account Manager and 24/7 in-country customer and technical support from local offices.
Global reliability with 99.999% uptime SLA with 24/7/365 expert support.
Industry-leading security and compliance with certifications including SOC 2 Type II, ISO 27001, HIPAA, FISMA & PCI/DSS.
First class connectivity and high deliverability with 160+ direct mobile network operators in >190 countries.
Harness WhatsApp to elevate your communication strategy
Customer Support
Quickly resolve issues, answer queries, and provide personalized support, enhancing customer satisfaction and operational efficiency.
Marketing and Promotions
Send targeted promotions and updates directly to customers, ensuring high engagement and visibility for your messages.
Transactional Alerts
Keep customers updated with order confirmations and delivery statuses, building trust and reducing inquiry volume.
Explore versatile WhatsApp applications for your industry
Finance
Provide secure real-time banking updates and fraud alerts. Facilitate easy account management and transaction confirmations, enhancing customer trust and operational efficiency.
Education
Streamline dissemination of materials via WhatsApp; foster interactive community engagement with Q&A sessions and timely updates to students, parents, and staff.
Healthcare
Send reminders, health tips, and coordinate care securely via WhatsApp, improving accessibility and efficiency in patient management with privacy-focused messaging.
Retail and Ecommerce
Personalize messages for promotions, abandoned cart re-engagement, product announcements and more, and streamline the customer journey with the Catalog feature.
Travel
Enable instant booking confirmations, on-the-go check-in instructions, and tailored local recommendations via WhatsApp; quickly address inquiries to elevate personalized service and guest satisfaction.
Real Estate
Schedule viewings, share property details, and provide instant updates via WhatsApp. Streamline sales with secure document sharing and timely responses, building stronger client relationships.
Logistics
Provide real-time shipment tracking and delivery updates with WhatsApp. Improve customer support and efficiency with instant communication between drivers, warehouse staff, and clients.
Tap into the power of the world’s favorite messaging app to make connections personal, efficient, and secure. Discover what 8×8 can do for you.
Case study: OKO Creates Social and Environmental Impact
Learn how OKO uses 8×8 Messaging API and WhatsApp to make crop insurance accessible to thousands of illiterate smallholder farmers in Africa.
Get started with 8×8 WhatsApp Business API
Embarking on your journey with 8×8’s WhatsApp Business API is a straightforward process designed to integrate seamlessly with your existing workflows.
Hands-on with WhatsApp Business API
Dive deeper into the technical aspects of the WhatsApp Business API with our extensive developer resources:
Increase agent productivity through integrations to your existing CRM
Seamlessly engage no matter what messaging app the customer is using. Integrations include Salesforce, Zendesk and Freshdesk. All of the customer interactions are logged in your system to ensure a single view of customer conversations.
Watch this video to see how to integrate WhatsApp and Salesforce using 8×8.
Explore other messaging apps and platforms
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, Zalo, and LINE.
Viber
Track deliveries, personalize content, and get instant customer feedback with Viber.
8×8 Connect
Manage all your channels in one place whether it is an SMS, messaging app, or voice message.
8×8 Converse
Simplify your customer service stream by unifying every messaging app conversation into a single interface.
Talk to an Expert
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
