8x8 Converse
All of your customer conversations in one place
Simplify your customer service stream by unifying every messaging app conversation into a single interface.
Trusted by more than 3 million business users. 
Choose the messaging channel your customers want
Communicate with your customers on their favorite messaging platform
Get started instantly
To use our platform, simply add messaging app channels and 2-way SMS numbers. No coding or integrations required.
Get closer to customers
8×8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.
Scales with you
Quickly add every messaging app you use today — and each one you add in the future.
Chat smarter
Assign conversations to agents, track conversation status, and monitor agent performance.
Case study: Achieve remarkable results with Messaging Apps
“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Simon Schwall
CEO, OKO Insurance
View full case study
"If your company is thinking about adopting SMS and WhatsApp into your communications, I would recommend 8x8."
Alex Tan
Co-Founder & CMO, Recommend Group
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“By leveraging 8x8's local expertise, ShopBack can ensure smooth operations and regulatory compliance, which is vital for our international expansion.”
Scott Tan
Senior Product Manager, ShopBack
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Conversations at a glance
- Access customer conversations from a single view
- Segment conversations across multiple message apps
- View full chat history before responding to customers
- Assign agents
- Monitor queues
- Analyze response times
Engaging interactions
View any discussion history, get insights from other agents, respond to customers with rich content, and check if a message has been delivered or read.
Empower support agents
Seamlessly move from one customer conversation to the next by changing ticket statuses and adding an internal note for the next agent on duty.
Personalize customer profiles
Futureproof customer support experience by editing customer profiles, add customer notes to recognise VIP customers and users.
Alternative integrations
Give your customers the best support possible
Process control
Ticket assignment based on agent availability.
Advanced analytics
View previous logs, and open/closed conversations.
Simple navigation
Toggle between the different ticket statuses with a click.
Customer care
Previous conversations, customers notes, and tags all available on customer profiles.
Easy user management
Let admins re-assign tickets, create agents, and merge contacts.
Agent tracking
Filter tickets assigned to each agent and track customers’ average wait time.
Get started with 8x8 Converse
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