We are excited to share some incredible news: 8×8 has been featured in Channel Futures’ “CF20: 2025’s 20 Top CPaaS Providers You Should Know” list. Highlighted by Forrester analyst Craig Le Clair as a top pure-play CPaaS provider, this recognition reflects our ongoing commitment to innovation and empowering businesses with cutting-edge communication solutions.
A proud milestone in our CPaaS journey
At the heart of 8×8 CPaaS lies a simple yet profound idea: to help businesses communicate effortlessly and meaningfully. Being recognized by Channel Futures as a key enabler of business communications and customer experience reaffirms this mission.
With capabilities like SMS, messaging apps, voice, video interaction, and video conferencing, we enable businesses to break barriers and build bridges. But these tools are not standalone; they’re integral pieces of the broader 8×8 platform—a fully integrated cloud contact center and unified communications solution.
What truly sets us apart, however, is our commitment to delivering solutions that go beyond functionality. Our AI-powered communication tools address critical challenges, from enhancing authentication and fraud prevention to streamlining marketing efforts and strengthening customer support. This recognition underscores not just the breadth of our offerings but also their tangible value in helping enterprises thrive.
Meeting the dynamic needs of enterprises
Every enterprise is unique, and we’ve built 8×8 CPaaS to reflect that. Our solutions are designed to adapt, scale, and deliver, no matter the challenge or opportunity at hand.
- Global presence: With teams in nine countries, including a strong presence in Southeast Asia, we provide 24/7 local support and market-specific expertise.
- Intelligent routing: Our platform ensures messages are delivered via the most cost-effective channels, optimizing both deliverability and cost.
- Data centers worldwide: With data centers in Asia, Indonesia, the UK, and the US, we minimize latency while adhering to local regulations, enhancing both performance and compliance.
- Dependable communication: Direct connections to over 130 mobile network operators in 190 countries ensure reliable communication with multiple fallback options for uninterrupted service.
A standout example of our impact is our SMS solution for King Power, Thailand’s largest duty-free retailer. By implementing this solution, King Power achieved significant cost savings, reducing operating expenses by an impressive 30%. It clearly demonstrates how our technology doesn’t just solve problems—it creates opportunities to strengthen customer relationships and deliver lasting business value.
Equally meaningful is our recognition for the second time as one of the Best Performing Vendors for 2024 by DANA Indonesia, a leading digital wallet provider in Indonesia. This acknowledgment reflects the trust our customers place in us and underscores the power of collaboration in delivering impactful results.
A look ahead
These milestones remind us of why we do what we do. They inspire us to continue pushing the boundaries of what’s possible in CPaaS and business communications. With innovation as our guiding principle, we remain dedicated to delivering solutions that empower businesses to thrive in an ever-changing world.
Here’s to a future of growth, innovation, and success for our customers and partners alike. Thank you for being part of this journey with us.
