SMS Engage
Simplify how you collect customer feedback
An add-on feature that allows you to fully integrate web surveys into your SMS workflows. Get meaningful data with this feature that works even better than a 2-way SMS.
Trusted by more than 3 million business users.
SMS Engage Overview
Watch how SMS Engage works.
Instantly capture feedback through surveys
Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.
Combining the best of both worlds
Ask for ratings
Let customers provide feedback with the click of a button.
Directly make offers
Send vouchers or QR codes directly to your customers.
Make referrals easy
Let customers refer friends or earn rewards with the click of a button.
Confirm by two-way SMS
Make sure your customers are available for deliveries or appointments.
Start engaging your customers in just 3 simple steps
- Design your SMS Engage survey or other content and deploy it online.
- Trigger your survey or other content through the SMS Engage API.
- Receive responses in real-time on your webhook or access them in 8×8 Connect.
Interactive content for deeper engagement
SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.
Turnkey solution
Manage everything from the campaign manager, with no integration or coding skills required.
Easy integration
Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today.
Rich landing pages
Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes.
Instant feedback
SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses.
Advanced analytics
View previous campaign logs, responses, delivery rates and more.
URL shortener
Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking.
Get started with 8x8 SMS API today
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