On-Demand Services
Power Faster On-Demand Service Delivery
8×8 CPaaS can improve on-demand services like OTT, delivery, and ride-hailing apps by enabling real-time updates, efficient customer support, and streamlined communication between users and service providers, enhancing overall service reliability and customer satisfaction.
Trusted by more than 3 million business users. 
How on-demand services benefit from communication APIs
Speed and reliability define on-demand industries like OTT, delivery, and ride-hailing. 8×8 CPaaS enhances service with real-time updates, instant customer support, and seamless communication between users and providers—driving efficiency, trust, and a smoother experience at every step.
Customer stories–no fluff, just real success.
“8x8 technology has transformed the customer experience and how we work as a unified, agile organization.”
Jon Cocker
Chief Information Officer, Platform Housing Group
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I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
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“8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale.”
Ariruvel Ramnu
Group CTO of Tonik Bank
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Transform on-demand services with seamless communication
Enhance customer experience across multiple channels
Engage customers via SMS, voice, messaging apps, or video - delivering personalized, timely updates and support that keep them satisfied and loyal.
Optimize service delivery with real-time communication
Instantly connect with customers and service providers, ensuring smooth, fast, and efficient operations for everything from bookings to issue resolution.
Scale your business effortlessly during peak demand
Manage high volumes of requests and customer interactions seamlessly, ensuring consistent service quality no matter how big the demand gets.
Supercharge customer support
Keep customers informed and satisfied with automated order confirmations, live status updates, and personalized alerts. Whether it’s a booking update, service reminder, or real-time location tracking, ensure your customers stay engaged and in control, every step of the way.
Elevate customer interactions with rich content
Empower users to communicate more effectively by sharing videos, screenshots, and location tags in real-time. Make conversations more dynamic and personal, enhancing clarity and speeding up resolutions.
Unlock secure, private conversations
Keep your users connected while preserving their privacy. Enjoy seamless, anonymous communication that builds trust and ensures sensitive information stays secure—every time.
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