Omnichannel Messaging
Elevate customer engagement with omnichannel messaging
Boost the customer experience with rich messaging and personalisation at scale across all major messaging channels, including SMS, WhatsApp, Viber, Zalo, LINE and voice.
Unify your customer interactions on one powerful platform
Whether your customers prefer SMS, WhatsApp or voice, 8×8’s omnichannel messaging solutions enable you to have better conversations with customers on their favourite messaging channels.
- Increase conversions with support of rich content such as photos, videos and files
- Optimize messaging campaigns with insights from detailed analytics and reports
- Provide customers with a seamless customer journey, regardless of messaging channel
- Integrate multiple messaging channels into support and CRM applications such as Zendesk and Salesforce
Case study: OKO creates social & environmental impact with 8x8's omnichannel messaging solutions
Learn how OKO uses WhatsApp to make crop insurance accessible to thousands of illiterate smallholder farmers in Africa.
Engage every customer with 8x8's omnichannel messaging solutions
Omnichannel communication made easy
Reach customers across popular messaging channels through a single platform. We manage the complexity of all those applications for you, including support for complex use cases such as chatbot integration.
Achieve superior deliverability
Read receipts let you know which notifications are getting opened and our fallback system ensures deliverability—all to help your messages achieve greater results.
Start conversations immediately with a no-code platform
8×8 is an intuitive, all-in-one omnichannel communication portal it allows you to manage your campaigns across multiple channels, send millions of messages through a single platform, and get real-time reports for better analytics and optimization.
Choose the messaging channel your customers want
Simplify communications across all messaging channels
Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our omnichannel messaging solutions make it easy to streamline multiple channels so you can provide a seamless communication experience to your customers.
Single Endpoint
No matter which messaging channel you use, a single API works for all of them.
Orchestrate message flow
Route your messages in a sequence that works best for your customers, according to their preferred channel.
Automated Fallback
Undelivered or unread messages will be resent via SMS or another channel to ensure deliverability.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Onboarding Support
Receive expert onboarding support for all messaging apps.
Template Management
Create, submit, and manage WhatsApp templates via 8×8 Connect.
Integrate any messaging channel with your existing platforms
Already using Zendesk? Seamlessly integrate multiple channels into your existing Zendesk ticketing system to streamline customer communications.
Make your sales software more powerful by having 2-way conversations with leads and customers. We make it easy to integrate messaging channels into Salesforce.
Give your customers more options to reach out by quickly and simply integrating their favorite messaging channels with your existing Freshdesk support system.
Not using these support solutions? Need a better one?
8×8 Converse lets you simplify your customer service stream by unifying every conversation into a single interface.
Why choose 8x8 as your dedicated communications partner
Simplicity
One platform to cover all messaging channels, including fallback to SMS
Leave the work to us
We manage the constant evolution of each messaging channel’s platform.
We’re adaptable
Our team is extensively trained to support complex cases like chatbot integration, different endpoints for customer replies.
8x8 Omnichannel Messaging Solutions Plans and Pricing
Enjoy bulk rates and enterprise level bespoke solutions for your business.
Explore other 8x8 APIs for a complete customer engagement strategy
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.
Talk to an Expert
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
