How can government institutions benefit from Communication APIs?
Government institutions rely on Communication APIs for efficient, secure, and transparent citizen engagement. From streamlined internal communication to responsive public services, communication APIs enhance connectivity, ensure data privacy, and optimize operations. The end goal is tech-savvy, citizen-centric communication.
See how Welsh Water made major cost reductions on unnecessary dispatches with the help of 8×8 Video Interaction.
Increased engagement
By sending automated notifications and reminders citizens are better informed.
Accessible and inclusive
Voice APIs ensure important information reaches all – illiterate populations, remote villages, and those with disabilities.
Lock tight security
APIs are built with security by design – which shields sensitive information in transit. With SMS governments can help protect citizen privacy via OTP and 2FA notifications.
Reliable and compliant
Keep safe with a single point of accountability, 99.999% uptime SLA and ring-fenced UK data on a DSP toolkit compliant system that adheres to strict NHS regulations.
Complete Data Privacy Protection
With 8×8 government institutions can deliver an integrated omnichannel experience without worrying about compromising customer data.
Setting the Bar – Unrivaled Security and Compliance Certifications
No CPaaS solution provider has achieved 8×8’s level of advanced, third-party verified security and compliance certifications.
- FCC Consumer Proprietary Network Information (CPNI) compliance
- Health Insurance Portability and Accountability Act (HIPAA) compliant
- National Institute of Standards and Technology – NIST 800-53 R4
- Federal Information Security Management Act (FISMA) compliant
- U.S./EU Privacy Shield-certified
- ISO 27001:2013 and ISO 9001 certified
- Certified PCI-DSS 3.2.1 SAQ-D Solution Provider
- Data-in-motion encryption with Session Initiation Protocol (SIP) over Transport Layer Security (TLS) and Secure Real-time
- Transport Protocol (SRTP)
- One of the first cloud computing companies to comply with GDPR
- Authority to Operate (ATO) by Her Majesty’s government
- G-Cloud 7
- U.K. Cyber Essentials Plus accreditation
- Independently audited annually
Citizen relations 2.0 – Navigating Generational Differences
Crafting citizen experiences that resonate across diverse generational expectations poses a challenge but addressing all citizens’ channel preferences is critical.
With a wide range of APIs you can get a blueprint for nurturing stronger citizen relationships and delivering better communication experiences across all channels.
Explore Communication APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking and make use of app-to-app calls and text-to-speech technology (TTS) for greater inclusivity.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and employees to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
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Check out the support articles and FAQs on our CPaaS Help Center or submit a request
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