Government

Citizen Centric Communication That’s Efficient, Secure and Inclusive

8×8 CPaaS can enhance responsive and secure government interaction by enabling real-time communication, improving citizen engagement, streamlining service delivery, and facilitating efficient coordination between departments.

How can government institutions benefit from Communication APIs?

Government institutions rely on Communication APIs for efficient, secure, and transparent citizen engagement. From streamlined internal communication to responsive public services, communication APIs enhance connectivity, ensure data privacy, and optimize operations. The end goal is tech-savvy, citizen-centric communication.

See how Welsh Water made major cost reductions on unnecessary dispatches with the help of 8×8 Video Interaction.

Increased engagement

By sending automated notifications and reminders citizens are better informed.

Accessible and inclusive

Voice APIs ensure important information reaches all – illiterate populations, remote villages, and those with disabilities.

Lock tight security

APIs are built with security by design – which shields sensitive information in transit. With SMS governments can help protect citizen privacy via OTP and 2FA notifications.

Reliable and compliant

Keep safe with a single point of accountability, 99.999% uptime SLA and ring-fenced UK data on a DSP toolkit compliant system that adheres to strict NHS regulations.

Complete Data Privacy Protection

With 8×8 government institutions can deliver an integrated omnichannel experience without worrying about compromising customer data.

Setting the Bar – Unrivaled Security and Compliance Certifications

No CPaaS solution provider has achieved 8×8’s level of advanced, third-party verified security and compliance certifications.

  • FCC Consumer Proprietary Network Information (CPNI) compliance
  • Health Insurance Portability and Accountability Act (HIPAA) compliant
  • National Institute of Standards and Technology – NIST 800-53 R4
  • Federal Information Security Management Act (FISMA) compliant
  • U.S./EU Privacy Shield-certified
  • ISO 27001:2013 and ISO 9001 certified
  • Certified PCI-DSS 3.2.1 SAQ-D Solution Provider
  • Data-in-motion encryption with Session Initiation Protocol (SIP) over Transport Layer Security (TLS) and Secure Real-time
  • Transport Protocol (SRTP)
  • One of the first cloud computing companies to comply with GDPR
  • Authority to Operate (ATO) by Her Majesty’s government
  • G-Cloud 7
  • U.K. Cyber Essentials Plus accreditation
  • Independently audited annually
Government officer talking to mic.

Citizen relations 2.0 – Navigating Generational Differences

Crafting citizen experiences that resonate across diverse generational expectations poses a challenge but addressing all citizens’ channel preferences is critical.

With a wide range of APIs you can get a blueprint for nurturing stronger citizen relationships and delivering better communication experiences across all channels.

Citizen communication doesn’t have to be an uphill battle.

Government institutions increasingly need unified engagement across both internal and external channels to operate effectively.

The current landscape, characterized by disjointed systems, presents significant challenges. These include time-consuming onboarding processes, escalating maintenance costs, complex compliance requirements, and impaired collaboration due to teams and communication channels functioning in silos. Such fragmentation not only slows down operations but also hampers the overall efficiency and responsiveness of government services.

8×8 Connect offers a comprehensive solution to these issues, streamlining communication, simplifying processes, and fostering seamless collaboration across departments and channels.

8x8 CPaaS Real Estate and Housing Solutions

Explore Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

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Voice

Provide better privacy with Number Masking and make use of app-to-app calls and text-to-speech technology (TTS) for greater inclusivity.

Learn more

8x8 Chat App APIs

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.

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Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t.

Learn more

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and employees to easily build and deploy video solutions.

Learn more

8x8 Connect

8×8 Connect

8×8 Connect is an all-in-one business communication platform to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more

Talk to an Expert

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1. Contact details
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A custom multi-channel solution based on your specific requirements.
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8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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