8x8 CPaaS Blogs
Trusted by more than 3 million business users.
Discover how in-app calling keeps customers inside your app, cuts handle time, and protects user privacy with embedded voice SDKs that go live in days.
Learn how video customer service helps Philippine businesses boost resolution rates, build customer trust, and transform insurance claims, PhilHealth telehealth, and KYC support.
Learn how Philippine businesses orchestrate Facebook Messenger, Viber, SMS, and voice without developers - using no-code omnichannel platforms built for local teams.
Learn how banks meet messaging compliance across APAC markets with channel-specific strategies for consent, data residency, and sender ID registration.
Discover how digital wallet providers use smarter notification strategies across SMS, push, and in-app channels to reduce fatigue, rebuild trust, and drive engagement.
Reach 170M+ users in Japan and Thailand with LINE marketing. Learn how Official Accounts, rich menus, and chat commerce drive real results - and how 8x8 makes it easy.
Discover how insurance carriers can close the engagement gap with SMS, WhatsApp, and omnichannel messaging across the full policy lifecycle with 8x8.
See how banking, healthcare, retail, insurance, and logistics teams use customer engagement platforms to unify conversations and resolve faster with 8x8.
Learn what makes an effective agent workspace for multi-channel support teams, from unified inboxes and queue management to AI assistance and manager dashboards.
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