Logistics
Master Last Mile Delivery with Communication APIs
8×8 CPaaS Communication APIs streamline logistics by enabling real-time coordination between drivers, dispatchers, and customers. Improve delivery tracking, reduce delays, and boost efficiency with seamless communication, ensuring smoother operations from dispatch to delivery.
Trusted by more than 3 million business users. 
Why the logistics sector needs Communication APIs
In logistics, timing is everything. Communication APIs unlock efficiency, simplify operations, and ensure real-time updates that keep everyone aligned. These APIs provide visibility and control, enabling logistics providers to manage disruptions quickly—whether it’s a weather delay or an unexpected route change.
With seamless communication, businesses build trust, improve transparency, and offer more reliable service. In a competitive market, it’s not just an advantage—it’s essential.
Customer stories—no fluff, just real success.
“I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.”
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
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“8x8 really excels when it comes to SMS marketing speed, performance, and delivery. It’s the perfect solution for us.”
Boonthavee Jarudomrongsak
VP of Digital Delivery Management, King Power Corporation
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Constant communication is the name of the game
Omnichannel messaging for updates
Provide real-time updates of delivery status via SMS and Messaging Apps.
SMS for more customer insight
Boost customer satisfaction levels with convenient SMS surveys.
Better security with Voice APIs
Take security to the next level with number masking and in-app calls to keep sensitive data safe.
Solve complex issues with video
Enable real-time, no download video solutions for complex issues that require a human approach.
Customers crave certainty and convenience
No one likes waiting or hunting down their parcels. With seamless automation powered by SMS APIs, your business can ensure constant communication, keeping customers informed every step of the way. Ready to automate and elevate your customer experience?
It’s time to get synchronised & scale
To stay competitive, logistics companies must ensure seamless integration of systems and software. APIs enable flexibility, scalability and speed by bridging internal and external networks. Automate millions of messages with 8×8 Connect which comes complete with full analytics and post-operational insights.
Make online shopping safe for everyone
Ensure privacy and security with Voice APIs that generate masked numbers for delivery providers, employees, and customers. This anonymous connection protects personal details and shields users from potential intrusions, both on and off the platform. Enhance trust and security for a safer shopping experience.
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