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Why use Communication APIs for debt collection?
Typically, banks allocate 1-2% of their non-interest expenses to internal collections efforts.
With the 8×8 Debt Collection Solution, businesses can automate their debt collection processes, achieving expansive coverage while slashing overhead expenses by up to 80% for human resources dedicated to recovering bad debts.
Effortless debt recovery enabled by 8x8
Scale your operations effortlessly
Use automation to streamline processes and reduce costs on manual calls, optimizing resource allocation.
Reach debtors anytime, anywhere
Engage with debtors even when human agents are unavailable, ensuring no opportunity is missed and maximizing accessibility and response rates.
Enhance conversion rates with number masking
Boost debtor engagement by disguising your number and rotating phone numbers, increasing conversion rates.
Optimize debt management with automated and interactive voice solutions
Streamline payment reminders with automated calls
Enhance efficiency with 8×8’s automated debt reminder calls.
Our voice bot delivers personalized reminders for overdue payments to debtors using advanced text-to-speech technology. During the call, debtors have the option to acknowledge the reminder or seamlessly connect with a live agent for further assistance. Every interaction is recorded and analyzed with sophisticated speech recognition, capturing debtor responses and ensuring compliance.
Plus, a follow-up SMS confirms the reminder in writing, reinforcing the message and improving engagement.
Keep payment promises on track with automated follow-up calls
Say goodbye to missed payments! Our voice bot sends timely reminders to debtors about their promised payment dates, confirming their status and identifying any follow-up needs.
Each call is recorded, providing a reliable record for any potential disputes. With advanced speech recognition, debtor responses are captured and transcribed, ensuring accurate logging of commitments and smooth follow-up.
A follow-up SMS is also sent to reinforce the reminder and keep debtors accountable.
Transform debt negotiations with interactive voice
Our voice bot contacts debtors to discuss and customize repayment plans, ensuring clarity and agreement on repayment dates and terms in real-time. Calls are recorded and analyzed using advanced speech recognition, guaranteeing accuracy and compliance with regulatory standards.
Following each call, debtors receive a concise summary of the agreed repayment plan via SMS, complete with straightforward payment instructions.
A webhook promptly delivers a detailed call session summary to your preferred platform.
Explore 8x8 Communication APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.
Talk to an Expert
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
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