Video Interaction
Empower your customer video interactions with instant video connectivity
Enhance consultations, insurance claims, and customer support with our Video Interaction solution. Connect instantly through real-time video calls, ensuring personalized engagement, anywhere, anytime.
Trusted by more than 3 million business users. 
How does 8×8 Video Interaction work?
8×8 Video Interaction revolutionizes customer engagement by enabling one-to-one video calls with our easy-to-use solution. Launch live video chats instantly—no sign-ups or downloads needed.
Master modern communication: why choose 8x8 Video Interaction
- Instant web-based connectivity
-
Reduced operational costs &
efficient problem resolution -
Enhanced trust & seamless
engagements
Master modern communication: why choose 8x8 Video Interaction
- Instant web-based connectivity
-
Reduced operational costs &
efficient problem resolution -
Enhanced trust & seamless
engagements
Master modern communication: why choose 8x8 Video Interaction
- Instant web-based connectivity
-
Reduced operational costs &
efficient problem resolution -
Enhanced trust & seamless
engagements
Master modern communication: why choose 8x8 Video Interaction
Instant web-based connectivity
Experience seamless video interactions with our mobile-optimized platform. Connect instantly without any downloads – just one click and and you’re in.
Master modern communication: why choose 8x8 Video Interaction
Reduced operational costs & efficient problem resolution
Cut costs and boost operational efficiency with our video solution. Address issues remotely in real time, ensuring quick, precise solutions without unnecessary service trips.
Master modern communication: why choose 8x8 Video Interaction
Enhanced trust & seamless engagements
Forge stronger relationships with face-to-face video calling that enhances customer trust and service quality. Our platform ensures personal, high-quality engagements that replicate the in-person experience, even from afar.
Elevate your communications game with 8×8 Video Interaction solution
More than just video: discover the dynamic features of 8×8 Video Interaction
Interactive tools for comprehensive support
Enhance your communication with powerful features
Photo sharing
Allow customers to take and share photos instantly.
Annotation
Mark live videos, images, and documents to highlight critical information.
Remote camera control and GPS location
Take control of the situation by managing your customer’s camera, and see device location for efficient troubleshooting.
Integrated chat
Send URL links, images and messages during the call to facilitate communication.
Automatic call distribution
Callers will automatically connect to available agents when the video chat starts.
Integration and management made simple
Platform integration
Launch live video calls directly from a web browser or integrate seamlessly into your existing apps.
Admin and agent dashboards
Access essential tools and customer histories through a user-friendly console, designed to empower agents and enhance administrative oversight.
Advanced recording and reporting
Keep track of your interactions with detailed video call logs, reports, and the option to record video and audio for comprehensive reviews and references.
Real-world applications of 8x8 Video Interaction
Accelerated Claims Processing
Customers can show damage remotely for faster claims processing and reduced adjuster visits.
Expert On-Demand Support
Connect with expert technicians for live video troubleshooting to resolve issues faster and reduce on-site visits.
Real-Time Virtual Consultations
Connect patients with doctors for immediate consultations, follow-ups, and to provide personalized care.
Interactive Online Learning
Engage students with interactive video classes and facilitate dynamic learning opportunities from anywhere.
Live Video Shopping Assistance
Offer personalized shopping advice, product demos, and live support to enhance the customer experience.
Global Virtual Property Tours
Conduct live virtual tours, showcase properties to potential buyers worldwide, and expand market reach.
Personalized Virtual Consultations
Provide personalized financial advice and assistance through secure, interactive video consultations.
Case studies: How organizations elevate customer engagement with Video Interaction
“Bringing in 8x8’s Video Interaction solution means that we can perform better triage.”
Peter O’Hanlon
Head of Delivery for Customer Strategy, Welsh Water
View full case study
“8x8 technology has transformed the customer experience and how we work as a unified, agile organization.”
Jon Cocker
Chief Information Officer, Platform Housing Group
View full case study
Get started with 8×8 Video Interaction
Video Interaction API for Developers
Embed video interactions seamlessly with our API and iFrame mechanism—whether in your web app, mobile app, or agent portal. Designed for simplicity, our APIs make integration effortless, with hands-on support available if needed.
Talk to an Expert
Complete this form and an 8x8 sales specialist will reach out to you shortly.