RCS Business Messaging

Captivate, connect, and convert with RCS Business Messaging

Turn ordinary texts into interactive, media-rich experiences delivered right to your customers’ inboxes. Boost engagement and conversions like never before, with the power of RCS.

Trusted by companies worldwide

RCS: where engagement meets experience

Bring messages to life with rich media

Transform your messages with images, videos, and GIFs that captivate and elevate the customer experience.

Instant connections – no downloads needed

Send messages straight to your customers’ SMS inboxes for seamless and hassle-free engagement.

Stand out, build trust, drive engagement

Stand out with your brand name, logo, and a verified checkmark — boosting trust and skyrocketing response rates.

Delivery you can count on

Reach customers over any internet connection, backed by SMS for ultimate reliability.

Enhancing Engagement: Your Omnichannel Messaging Guide

Find out if you are maximizing engagement with the right communication tools

Download your ebook

A new era of customer connection with game-changing features

Supercharge your customer experience, build meaningful relationships, and make every interaction count.

RCS Business Messaging

Trusted Branding

Keep your brand front and center with your brand name, logo, and colors on every message.

Verified Sender

Boost trust and authenticity with verified sender status, protecting your brand and building meaningful customer connections.

Rich Media Cards

Engage customers with long text, images, videos, GIFs, and more — complete with CTA buttons for a dynamic conversation.

Carousels

Create swipeable carousels with up to 10 rich cards, delivering an interactive, seamless experience that keeps customers engaged.

Suggested Actions and Replies

Streamline engagement with suggested replies and actions that link directly to calls, calendars, maps, URLs and more — making it easy for customers to respond.

Are you ready to take customer conversations to the next level?

Why choose 8x8 as your RCS provider

Personalized support with Dedicated Account Manager and 24/7 in-country customer and technical support from local offices.

Global reliability with 99.999% uptime SLA with 24/7/365 expert support.

Industry-leading security and compliance with certifications including SOC 2 Type II, ISO 27001, HIPAA, FISMA & PCI/DSS.

First class connectivity and high deliverability with 160+ direct mobile network operators in >190 countries.

Simply use a single API to manage all channels: WhatsApp, Viber, Zalo, LINE, SMS, voice

Receive insights on messages sent, including deliverability and open rate.

Plug and play connectors to add more channels to your existing CRM, ticketing, and support systems.

Discover why 8×8 is the RCS provider you can trust.

RCS for meaningful interactions across every use case

Marketing & Communications

Showcase your product catalog and turn chats into purchases with interactive two-way conversations and direct links to purchase.

Authentication & Fraud Prevention

Boost security by sending OTPs from verified RCS sender profiles, and build trust by helping customers identify and avoid fraud.

Customer Support

Resolve issues faster with interactive options, from clickable replies to media-rich troubleshooting, leading to higher customer satisfaction and greater efficiency.

Operations & Logistics

Keep customers in the loop with real-time updates, reducing inquiry volumes while boosting customer confidence.

Deliver exceptional customer experiences across every industry

Finance

Send secure OTPs, account updates, and transaction alerts via verified RCS messages, ensuring customer trust and security.

Education

Deliver enrollment updates, class schedules, and interactive learning materials as well as timely updates to students, parents, and staff.

Healthcare

Automate appointment reminders, health updates, and follow-up care instructions via RCS.

Retail and Ecommerce

Showcase product catalogs with interactive carousels, allow customers to browse, ask questions, and make purchases.

Travel

Send booking confirmations, real-time flight updates, and personalized travel recommendations.

Real Estate

Showcase property listings, send open house invitations, and provide application updates, streamlining the property search and engagement process.

Logistics

Provide real-time delivery status updates, including package tracking and order confirmations, through interactive RCS messages.

Discover what RCS can do for you.

Discover how companies have leveraged Messaging Apps with 8x8 to achieve remarkable results

Learn how the Recommend Group uses 8×8 Messaging API to scale customer engagement and provide interactive real-time support.

Read the case study

Get started with RCS Business Messaging

Embarking on your journey with 8×8 is a straightforward process designed to integrate seamlessly with your existing workflows. 

Sign up now and start connecting with your customers using RCS today.

Explore other messaging apps and platforms

8x8 Messaging App APIs

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, Zalo, and LINE.

Learn more

WhatsApp

Track deliveries, personalize content, and get instant customer feedback with our WhatsApp Business API.

Learn more

8x8 Viber for Business

Viber

Amplify reach, enhance engagement, and boost conversions through personalized, secure messaging with Viber for Business.

Learn more

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly.

1. Contact details
2. Primary interest
A custom multi-channel solution based on your specific requirements.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
4. Message

Thank you for your interest!

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Any urgent enquiries and help needed?

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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