Trusted by companies worldwide
What is Number Masking and how does it work?
Number masking, also known as call masking, is a solution which keeps your customers’ identities safe. It prioritizes privacy by enabling voice communication between two parties within an application without exposing their real phone numbers.
Discover the power of privacy with number masking
Prevent fraud and protect revenue
8×8’s Caller ID masking prevents off-platform transactions, reducing potential revenue loss. Mitigate the risk of fraud and ensure secure interactions within your platform.
Dedicated local numbers
Establish a local presence with dedicated numbers. Availability may vary by destination.
Build lasting customer trust
By safeguarding your customers’ personal information with number masking, 8×8 increases their confidence in your services. Foster a secure environment that encourages repeat interactions.
Find out if you are doing enough to protect your customers’ privacy
Features of 8x8 Number Masking
Effortless recording
Automatically transfer call recordings to your FTP or S3 storage. Benefit from improved quality assurance, compliance tracking, training, and more with easily accessible recordings.
Call action webhook
Effortlessly manage your number masking service with our Call Action Webhook. Integrate DTMF capture, text-to-speech, voice recording, and more for streamlined voice service control.
Quality and accessibility
8×8’s technology and private VoIP network deliver fast, crystal-clear calls with minimal latency, supported by global data centres and smart routing.
Real-time call insights
Get instant access to real-time call event data with 8×8’s Voice Call Summary. Monitor call progress, track state changes, and stay on top of your voice communications with ease.
Pay as you grow
Only pay for successful calls. Our transparent billing gets you more for less, ensuring every penny is an investment in your success.
Connect with our experts today for a personalized demo of our features.
Explore common Number Masking use cases with 8x8
Ride sharing
Ensure safe travels with anonymous communication. Our number masking solution secures phone numbers, allowing riders and drivers to connect confidently without sharing personal information.
Delivery services
Facilitate direct, secure conversations between customers and delivery personnel. Discuss delivery details safely, ensuring every item reaches its destination accurately and securely.
Healthcare
Protect sensitive health discussions with robust privacy measures. Our solution ensures that personal contact details remain confidential, allowing patients and healthcare providers to communicate securely and efficiently.
Marketplaces
Maintain the privacy of buyer-seller interactions. 8×8 Number Masking connects market participants securely, preventing personal details from being exposed during transaction discussions.
Remote teams
Enable your team to use their devices for business communications without compromising personal information. With 8×8, they can interact with customers using a business number, maintaining professional credibility.
Finance
Use Caller ID masking to protect client information during support calls, loan processing, and account management. Ensure confidentiality and build trust by keeping personal and financial details secure.
Travel
Enhance security in travel by masking phone numbers when connecting travelers with drivers, guides, or hotel staff. Protect identities and enable seamless communication without exposing personal details.
Prove to your customers they can work with you, without fear. Discover what 8×8 can do for you.
Get started with 8×8 Number Masking
Number masking helps companies meet consumers’ expectations of privacy, service standards, and efficiency requirements.
Hands-on with Number Masking API
Dive deeper into the technical aspects of the Number Masking API with our extensive developer resources.
Our APIs were designed with simplicity at the forefront, but hands-on onboarding support is available if needed.
Explore other voice features
Voice solutions overview
Enable secured customer conversations while building engaging voice experiences with 8×8 Voice solutions.
App to App calling
Personalize the experience for your users by enabling in-app calls over VOIP so your customers don’t have to leave your application or platform.
Voice messaging
Turn your text into a voice call to improve the odds that passwords, notifications, alerts, and other sensitive data will be received.
Talk to an Expert
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Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
