Go beyond replacement – upgrade to a smarter CX solution.
Avaya is exiting CPaaS – make the move to 8x8. One platform with limitless potential for your contact center and communication needs.
Trusted by more than 3 million business users worldwide. 
With Avaya exiting, 8x8 CPaaS is your future-ready solution
One Platform, Endless Possibilities
Move beyond Avaya with 8x8’s all-in-one cloud solution for UCaaS, CCaaS, and CPaaS - no silos, no disruption.
Built for What’s Next
While others are scaling back, 8x8 keeps innovating - expanding API capabilities, AI features, and global reach.
True Omnichannel
Go beyond voice and SMS with video, messaging apps, authentication, and more - all in one platform.
Code Optional
Whether you're a developer or not, launch quickly with powerful APIs or a simple no-code builder.
Secure & Global
Trusted worldwide with full compliance, language support, and enterprise-grade security.
High volume messaging
Boost CX with rich messaging and personalisation at scale across all major messaging channels, including SMS, WhatsApp, Viber, Zalo, LINE and voice.
- High Open Rates – 98% of messages are read within minutes.
- Global Reach – Instantly connect with customers anywhere.
- Fast Deployment – Easy API integration, live in hours.
- Reliable Delivery – Robust infrastructure for timely, secure messaging.
Jitsi as a Service
World’s easiest way to add video meetings to your apps with enterprise-level Video SDK.
- Fast Deployment – Program HD video conferencing into your apps and website in minutes.
- Customizable UI – Embed and brand your own video experiences.
- Secure & Encrypted – Safe, compliant video communication.
Video Interaction
Initiate zero-download, real-time video calls, ensuring convenient and timely customer experiences.
- Face-to-Face Trust – Build stronger relationships with live video.
- No Downloads Needed – One-click, browser-based video sessions.
Voice solutions
Voice solutions make it easy to keep personal information private while improving traditional communication experiences.
- Real-Time Engagement – Speak directly for faster resolution.
- Personalized Experience – Add a human touch to interactions.
- Scalable IVR & Routing – Automate and streamline call flows.
- Crystal-Clear Quality – Carrier-grade voice clarity and reliability.
Fraud Prevention and Authentication
Deliver seamless, secure experiences with multichannel OTP, comprehensive customer authentication, and real-time fraud prevention.
- Real-Time Verification – Instantly validate users and transactions.
- Prevent Account Takeovers – Stop fraud before it starts.
- Multi-Factor Ready – Support SMS, voice, and app-based auth.
- Built for Scale – High volume, low latency, enterprise-grade.
Easy to start, and even easier to afford.
Transparent and flexible 8×8 pricing for businesses of all sizes. Enterprise-grade solutions without hidden fees or forced commitments.
Customer stories—no fluff, just real success.
"8x8 technology has transformed the customer experience and how we work as a unified, agile organization."
Jon Cocker
Chief Information Officer, Platform Housing Group
View full case study
"I would highly recommend 8x8 if you are looking for a robust, easy-to-integrate system that is actually fuss-free to use."
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
Learn More
"8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale."
Arivuvel Ramu
Group CTO, Tonik
Learn More
Secure, scalable, and future-ready.
Get started with 8x8 CPaaS for superior customer experiences.
Talk to an Expert
Complete this form and an 8x8 sales specialist will reach out to you shortly.