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Transform customer connections with WhatsApp – download our guide to unlock its full potential
Get actionable tips, winning strategies, and more.
Explore messaging capabilities with WhatsApp features
Enhance customer loyalty, boost engagement levels, and forge stronger relationships using the globe’s leading messaging app.Dynamic Two-Way Messaging
Engage customers in real-time conversations. Address inquiries, gather feedback, and personalize communications to enhance satisfaction and deepen customer loyalty.
Automated Notifications
Keep customers informed. Automate WhatsApp notifications for appointments, confirmations, and updates, optimizing time and resources.
Rich Content
Elevate your messages with multimedia content. Share high-resolution images, videos, and documents with Call-to-Action buttons to captivate your audience and drive conversions.
Analytics for Engagement
Monitor and analyze customer interactions with 8×8’s comprehensive dashboard. Gain insights into message effectiveness, read rates, and response behaviors to continually refine your strategy and improve engagement.
Seamless CRM Integration
Easily integrate WhatsApp into your existing CRM, ticketing and support systems, such as Salesforce, Zendesk and Freshdesk. Ensure a single view of customer conversations to increase productivity.
Harness WhatsApp to elevate your communication strategy
Customer Support
Quickly resolve issues, answer queries, and provide personalized support, enhancing customer satisfaction and operational efficiency.
Marketing and Promotions
Send targeted promotions and updates directly to customers, ensuring high engagement and visibility for your messages.
Transactional Alerts
Keep customers updated with order confirmations and delivery statuses, building trust and reducing inquiry volume.
Self-onboard WhatsApp with 8x8 Connect
Explore versatile WhatsApp applications for your industry
Proof in Action: How WhatsApp Business API Powers Results
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Get started with 8×8 WhatsApp Business API
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