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Transform customer connections with WhatsApp – download our guide to unlock its full potential

Get actionable tips, winning strategies, and more.

Explore messaging capabilities with WhatsApp features

Enhance customer loyalty, boost engagement levels, and forge stronger relationships using the globe’s leading messaging app.
Dynamic Two-Way Messaging

Engage customers in real-time conversations. Address inquiries, gather feedback, and personalize communications to enhance satisfaction and deepen customer loyalty.

Automated Notifications

Keep customers informed. Automate WhatsApp notifications for appointments, confirmations, and updates, optimizing time and resources.

Rich Content

Elevate your messages with multimedia content. Share high-resolution images, videos, and documents with Call-to-Action buttons to captivate your audience and drive conversions.

Analytics for Engagement

Monitor and analyze customer interactions with 8×8’s comprehensive dashboard. Gain insights into message effectiveness, read rates, and response behaviors to continually refine your strategy and improve engagement.

Seamless CRM Integration

Easily integrate WhatsApp into your existing CRM, ticketing and support systems, such as Salesforce, Zendesk and Freshdesk. Ensure a single view of customer conversations to increase productivity.

Harness WhatsApp to elevate your communication strategy

Customer Support

Quickly resolve issues, answer queries, and provide personalized support, enhancing customer satisfaction and operational efficiency.

Marketing and Promotions

Send targeted promotions and updates directly to customers, ensuring high engagement and visibility for your messages.

Transactional Alerts

Keep customers updated with order confirmations and delivery statuses, building trust and reducing inquiry volume.

Self-onboard WhatsApp with 8x8 Connect

Target Illustration

Get started with 8×8 WhatsApp Business API

Talk to an Expert

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8x8 SMS API allows you to efficiently reach your customers by automating notifications, OTPs, reminders and alerts with a high delivery rate.

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