8x8 CPaaS
Why 8x8 for CPaaS?
With 8×8 CPaaS, organizations around the world have successfully unified omnichannel customer communications to optimize their customer experience.
Trusted by more than 3 million business users.
APIs are for businesses who want flexibility, future proofing, & dependability
At 8×8, our innovation in communication APIs aligns perfectly with your business goals. We do not just deliver APIs; we craft experiences.
Future-Proof Your Communication
In the ever-changing digital landscape, future-proofing is essential. With 8×8 as your CPaaS provider, you’re not just adapting; you’re pioneering. Our innovative solutions anticipate market shifts, ensuring your communication strategy remains relevant and impactful.
Solutions for today, and tomorrow.
Reliability Meets Innovation
In the API marketplace, reliability is non-negotiable. With 8×8, you enjoy the best of both worlds — rock-solid reliability and cutting-edge innovation. Our APIs are not just robust; they are your strategic advantage.
Stay ahead of the curve.
One global network, unlimited possibilities
We don’t just provide APIs; we deliver a partnership. Our telco partnerships ensure that your journey with 8×8 is seamless. Your success is our priority, and we’re committed to making every interaction count.
Global partners
More than 130 direct mobile network operators
Global coverage
Strong coverage spanning 190 countries
Direct & local connections
Reliable connections worldwide
Redundancy assurance
Fall-backs features available throughout Asia Pacific
3 billion
Over 3 billion messages are sent by 8×8 per year
Customer stories—no fluff, just real success.
“8x8 technology has transformed the customer experience and how we work as a unified, agile organization.”
Jon Cocker
Chief Information Officer, Platform Housing Group
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I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
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“8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale.”
Ariruvel Ramnu
Group CTO of Tonik Bank
View full case study
Security You Can Trust: With 8×8 You Get Verified Commitment
In today’s digital landscape, trust is paramount. That is why we prioritise third-party verified security and compliance.
These certifications are not just badges; they are a testament to 8×8’s unwavering commitment to safeguarding your data. With strict adherence to industry standards, you can be assured that your information remains secure — allowing you to focus on what matters most: growing your business with confidence.
Awards & Recognition
We are proud to be recognized by leading industry organizations for our innovation, performance, and commitment to excellence in the CPaaS space.
Best CPaaS Platform
- Awarded By: CX Awards 2025 (CX Today)
- Year: 2025
- Significance: This prestigious award from CX Today acknowledges 8×8 as the top CPaaS platform, recognizing our comprehensive capabilities, innovative features, and exceptional customer experience.
Winner, Communications Category
- Awarded By: 2024 SBR International Business Awards (Singapore Business Review)
- Year: 2024
- Significance: Honored at the esteemed Singapore Business Review International Business Awards, this accolade highlights 8×8’s leadership and significant contributions within the communications sector on an international stage.
2025 Top 20 CPaaS Providers
- Awarded By: Channel Futures
- Year: 2025
- Significance: Being named among the top 20 CPaaS providers by Channel Futures reaffirms 8×8’s position as a key player and innovator, shaping the future of communications for the channel community.
Market Leader in Programmable Video (8×8 Jitsi as a Service)
- Awarded By: BlogGeek.me (Tsahi Levent-Levi)
- Year: 2024
- Significance: Renowned industry expert Tsahi Levent-Levi of BlogGeek.me has recognized 8×8 Jitsi as a Service (JaaS) as a leader in the programmable video market, highlighting our cutting-edge technology, reliability, and flexible solutions.
Memberships and partnerships
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