Communicate with your customers on their favorite messaging platform
Get started instantly
To use our platform, simply add messaging app channels and 2-way SMS numbers. No coding or integrations required.
Get closer to customers
8×8 Converse lets you talk to your customers, wherever they are, on whatever app they choose.
Scales with you
Quickly add every messaging app you use today — and each one you add in the future.
Chat smarter
Assign conversations to agents, track conversation status, and monitor agent performance.
Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8×8 is a real game changer. And the solution is so flexible – it will enable us to integrate other messaging platforms that are used in other parts of the world, like Viber or Zalo.
Simon Schwall
CEO, OKO Insurance
Conversations at a glance
- Access customer conversations from a single view
- Segment conversations across multiple message apps
- View full chat history before responding to customers
- Assign agents
- Monitor queues
- Analyze response times
Engaging interactions
View any discussion history, get insights from other agents, respond to customers with rich content, and check if a message has been delivered or read.
Empower support agents
Seamlessly move from one customer conversation to the next by changing ticket statuses and adding an internal note for the next agent on duty.
Personalize customer profiles
Futureproof customer support experience by editing customer profiles, add customer notes to recognise VIP customers and users.
Alternative integrations
Give your customers the best support possible
Process control
Ticket assignment based on agent availability.
Advanced analytics
View previous logs, and open/closed conversations.
Simple navigation
Toggle between the different ticket statuses with a click.
Customer care
Previous conversations, customers notes, and tags all available on customer profiles.
Easy user management
Let admins re-assign tickets, create agents, and merge contacts.
Agent tracking
Filter tickets assigned to each agent and track customers’ average wait time.
Explore other Communication APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking and make use of app-to app-calls and text-to-speech technology (TTS) for greater inclusivity.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Talk to an Expert
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
