Trusted by companies worldwide
What is Voice Messaging and how does it work?
Voice messaging uses text-to-speech technology to deliver text notifications as voice calls. It allows businesses to ensure that passwords, notifications, and alerts can be received by those who may be visually impaired, or have reading difficulties.
Discover the power of Voice Messaging with 8x8
Secure and private communication
Ensure the confidentiality of every message. Voice messaging allows businesses to securely transmit sensitive information, such as authentication codes and one-time passwords, directly to users’ phones.
Unmatched reachability
Stay connected even without the internet. Unlike most communication methods that depend on an internet connection, 8×8’s voice messages are deliverable through traditional landlines, ensuring high delivery rates and broad reachability.
Accessibility and localization
Embrace inclusivity with voice technology. 8×8 makes it easy to engage customers who have visual impairments or reading disabilities. Further personalize your outreach by localizing messages in over 60 languages, making every communication feel local and relevant.
Find out why you should leverage voice messaging for better engagement with your customers.
Features of 8×8 Voice Messaging
Designed for ease and efficiency, our API empowers you to communicate more effectively with less effort.
Flexible messaging options
Send or automate voice messages individually or in bulk, effortlessly addressing one or multiple recipients.
Global language support
Communicate globally with support for over 60 languages and 100+ voice profiles.
Real-time call analytics
Gain insights with detailed analytics on call delivery, success rates, and call durations to optimize your communication strategies.
Dedicated local numbers
Establish a local presence with dedicated numbers. Availability may vary by destination.
Cost-effective billing
Only pay for successfully delivered calls, ensuring optimal cost-efficiency in your communication campaigns.
Playfile component
Audio playback and text-to-speech (TTS) features are available, enhancing user experience and accessibility.
Applications of Voice Messaging for Business
Identity verification
Enhance security with voice-delivered OTPs for secure logins.
Delivery updates
Keep customers informed about their order status with real-time voice alerts.
Appointment and reminders
Phone calls to remind customers of their appointment will reduce no-shows.
Emergency alerts
Quickly broadcast critical information during emergencies to ensure safety and immediate response.
Realizing the potential: Use cases across industries
Education
Broadcast emergency notifications and event reminders, keeping the school community informed and engaged.
Finance
Deliver instant fraud alerts and payment reminders directly, enhancing security and financial management for customers.
Healthcare
Automate appointment reminders and send critical health alerts, ensuring patients receive timely care and information.
Real Estate
Notify clients about new listings and important property updates, streamlining the buying and selling process.
Retail
Use voice messages to update customers on order statuses and promote special deals, enhancing shopping experiences.
Travel and Hospitality
Confirm bookings and provide travel updates swiftly, improving customer service and satisfaction.
Utilities
Quickly inform customers about outages and share useful conservation tips, boosting satisfaction and awareness.
Harness the power of Voice Messaging for your business.
Get Started with 8×8 Voice Messaging
Reach your end user regardless of language differences, disabilities, or literacy level.
Hands-on with Voice Messaging API
Dive deeper into the technical aspects of the Voice Messaging API with our extensive developer resources.
Our APIs were designed with simplicity at the forefront, but hands-on onboarding support is available if needed.
Explore other voice features
Number Masking
With increasing regulations and laws, it’s more important than ever to keep private information private. 8×8’s Number Masking feature keeps you in control.
App to App Calling
Personalize the experience for your users by enabling in-app calls over VOIP so your customers don’t have to leave your application or platform.
Voice overview
Enable secured customer conversations while building engaging voice experiences with 8×8 Voice solutions.
Talk to an Expert
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Try 8x8 Connect today
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Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
