IVR - Interactive Voice Response
Keep your business open while you sleep, with IVR
IVR is a business’s virtual receptionist – answer calls and route queries round-the-clock with zero fuss.
Trusted by more than 3 million business users. 
Customer Service with Automated Precision
IVR (Interactive Voice Response) is an automated phone system that uses a dual-tone multi-frequency (DTMF) interface for real-time interaction over a public switched telephone network (PSTN). By combining pre-recorded messages, text-to-speech technology, and real-time user engagement, it enables callers to access the information they need on their own.
IVR enhances the customer experience, one call at a time
60 local languages supported, with 100+ voice profiles
User Input support over DTMF
Voice Call Action
Dedicated local numbers
Billing per successful call
Call quality metrics provided through voice session summary webhook
Supports SSML to programmatically control how text is spoken, including pronunciation, pauses, volume, pitch, and more
Recording available and easily transferable to your FTP servers or preferred S3 storage
Your business’s personalized automated concierge
Deliver service and account information with a personalized touch, all while remaining completely automated.
Thanks to advanced speech recognition and interactive capabilities, IVR creates tailored, human-like interactions for your callers.
This personalized approach ensures that customers receive accurate information when they need it.
Real time notifications, automated charm
When your team is unavailable, IVR keeps customers informed 24/7, turning potential frustration into trust. It ensures your business maintains professionalism and enhances loyalty, even outside working hours. With IVR, your professionalism is always on.
Your secret weapon for candid customer feedback
IVR delivers unfiltered, real-time feedback directly from your customers. Create a secure digital space for honest opinions and move beyond sugar-coated responses. Gain genuine insights to enhance your services and stay ahead.
Get started with IVR
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