8x8 Connect
Your omnichannel platform for seamless customer engagement
Orchestrate outstanding customer experiences across SMS, messaging apps and voice—all in real time. Streamline your communication channels onto one powerful platform and deliver unparalleled engagement effortlessly.
Trusted by more than 3 million business users. 
What is 8×8 Connect and how does it work?
8×8 Connect is an intuitive, all-in-one multi-channel communications management portal. It allows you to manage your SMS or voice messages campaigns across multiple channels, send millions of messages through a single platform, and get real-time reports for better analytics and optimization.
Achieve effortless multi-channel customer communication with 8x8 Connect
No-code platform
Enables easy management of customer interactions without requiring developer input, reducing ongoing maintenance costs and ensuring that any organization can deliver a seamless customer experience.
Unified customer experience management
Enhance internal communication and alignment, ensuring all team members stay on the same page—driving better customer satisfaction.
Personalized and contextual interactions
Enhances customer engagement by delivering tailored experiences through the most effective channels, using historical data to enrich interactions.
Simplified operations with powerful insights
Streamlines campaign management and maximizes operational efficiency, while robust analytics help refine strategies and improve business outcomes.
Effortless communication
Manage large-scale communications and marketing efforts easily, saving time and increasing effectiveness.
Visual Automation Builder
Orchestrate meaningful interactions and automate complex workflows in just a few clicks with pre-built templates or drag-and-drop widgets.
Discover how to leverage 8×8 Connect for a successful omnichannel communication strategy.
Efficient multi-channel management
Simplify the management of customer communications across SMS, voice, and messaging apps. 8×8 Connect integrates these channels into one dashboard, enabling quick responses and consistent messaging.
Proactive customer support
Enable self-service customer support by integrating interactive menus and automating responses. Boost customer satisfaction and loyalty with proactive support.
Simplify workflows with Automation Builder
Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets.
Campaign management made easy
Streamlined marketing campaigns
Launch and monitor multi-channel marketing campaigns from a single platform. Segment your audience and send personalized messages that connect, boosting engagement and conversions.
Data-driven decision making
Use comprehensive analytics to track your communication success. Refine strategies with data-driven insights to optimize outreach and enhance business results.
Unified internal communications
Foster a collaborative environment with unified tools for internal communications. 8×8 Connect ensures that every team member is updated and aligned, boosting productivity and operational efficiency.
8x8 Connect to Work—See It in Action
You’re in good company
“8×8 Connect’s user interface makes it easy for us to navigate around and allows my team to efficiently retrieve the logs and reports of our 8×8 Messaging API usage.”
Reza Utama
Head of Operations, Hanwha Life Insurance Indonesia
“8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale.”
Ariruvel Ramnu
Group CTO of Tonic Bank
View full case study
“I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.”
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
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Initiate conversations instantly with a no-code platform
8×8 is your straightforward omnichannel communication portal—designed to manage large-scale campaigns, simplify messaging, and provide real-time analytics, enabling you to optimise and act quickly.
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