Trusted by companies worldwide
What is 8×8 Connect and how does it work?
8×8 Connect is an intuitive, all-in-one multi-channel communications management portal. It allows you to manage your SMS or voice messages campaigns across multiple channels, send millions of messages through a single platform, and get real-time reports for better analytics and optimization.
Achieve effortless multi-channel customer communication with 8x8 Connect
No-code platform
Enables easy management of customer interactions without requiring developer input, reducing ongoing maintenance costs and ensuring that any organization can deliver a seamless customer experience.
Unified customer experience management
Improves internal communication coherence and alignment, directly impacting customer satisfaction by keeping all team members on the same page.
Personalized and contextual interactions
Enhances customer engagement by delivering tailored experiences through the most effective channels, using historical data to enrich interactions.
Simplified operations with powerful insights
Streamlines campaign management and maximizes operational efficiency, while robust analytics help refine strategies and improve business outcomes.
Effortless communication
Manage large-scale communications and marketing efforts easily, saving time and increasing effectiveness.
Visual Automation Builder
Orchestrate meaningful interactions and automate complex workflows in just a few clicks with pre-built templates or drag-and-drop widgets.
Discover how to leverage 8×8 Connect for a successful omnichannel communication strategy.
Hit your customer experience KPIs with 8x8 Connect
Efficient multi-channel management
Simplify the management of customer communications across SMS, voice, and messaging apps. 8×8 Connect integrates these channels into one dashboard, enabling quick responses and consistent messaging.
Proactive customer support
Set up self-service customer support by integrating interactive menus and building automated responses. Enhance customer satisfaction and loyalty by delivering proactive support.
Campaign management made easy
Streamlined marketing campaigns
Launch and monitor multi-channel marketing campaigns from a single platform. Segment your audience and target them with personalized messages that resonate, driving engagement and conversions.
Data-driven decision making
Leverage comprehensive analytics to measure the success of your communications. Adjust strategies based on data-driven insights to optimize outreach and improve business outcomes.
Unified internal communications
Foster a collaborative environment with unified tools for internal communications. 8×8 Connect ensures that every team member is updated and aligned, boosting productivity and operational efficiency.
You’re in good company
“8×8 Connect’s user interface makes it easy for us to navigate around and allows my team to efficiently retrieve the logs and reports of our 8×8 Messaging API usage.”
– Reza Utama, Head of Operations, Hanwha Life Insurance Indonesia
“With the recent push to digital, 8×8 has provided us with a highly efficient yet cost-effective SMS solution. Together with the user-friendly 8×8 Connect, 8×8 meets all our needs.”
– Boonthavee Jarudomrongsak, Product Director, King Power Click Co., Ltd.
Get started, it’s free!
See it in action. Create an account with 8×8 Connect – an all-in-one business communication platform used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.
Simplify workflows with Automation Builder
Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets.
Explore other 8x8 APIs for a complete customer engagement strategy
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.
Talk to an Expert
Complete this form and an 8x8 sales specialist will reach out to you shortly.
Thank you for your interest!
An 8x8 sales specialist will reach out to you shortly.
Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
