Government
Citizen Centric Communication That’s Efficient, Secure and Inclusive
8×8 CPaaS can enhance responsive and secure government interaction by enabling real-time communication, improving citizen engagement, streamlining service delivery, and facilitating efficient coordination between departments.
Trusted by more than 3 million business users. 
How can government institutions benefit from Communication APIs?
Government institutions rely on Communication APIs for efficient, secure, and transparent citizen engagement. From streamlined internal communication to responsive public services, Communication APIs enhance connectivity, ensure data privacy, and optimize operations. The end goal is tech-savvy, citizen-centric communication.
Customer stories—no fluff, just real success.
“Bringing in 8x8’s Video Interaction solution means that we can perform better triage.”
Peter O’Hanlon
Head of Delivery for Customer Strategy, Welsh Water
“8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale.”
Ariruvel Ramnu
Group CTO of Tonik Bank
“Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come”
Felix Jorkowski
Co-founder and Chief Technology Officer, Kalix
Stronger, Smarter, and More Secure Citizen Communication
Increased engagement
By sending automated notifications and reminders citizens are better informed.
Accessible and inclusive
Ensure important information reaches everyone — including illiterate populations, remote villages, and persons with disabilities.
Lock tight security
With real-time fraud monitoring and complete authentication, governments can guarantee the highest level of confidentiality and security.
Reliable and compliant
Stay secure with a single point of accountability, 99.999% uptime SLA, and ring-fenced UK data on a DSP Toolkit-compliant system that meets strict NHS regulations.
Complete Data Privacy Protection
With 8×8 government institutions can deliver an integrated omnichannel experience without worrying about compromising customer data.
Setting the Bar – Unrivaled Security and Compliance Certifications
No CPaaS solution provider has matched 8×8’s level of advanced, third-party verified security and compliance certifications.
Citizen relations 2.0 – Navigating Generational Differences
Meeting the communication needs of every generation isn’t easy, but reaching citizens on their preferred channels is essential.With 8×8’s powerful APIs, you can streamline engagement, build stronger connections, and deliver seamless, secure communication across SMS, voice, and messaging apps—ensuring no one is left behind.
Citizen communication doesn’t have to be an uphill battle.
Government agencies are weighed down by siloed systems, rising costs, and compliance challenges. 8×8 Connect simplifies everything — unifying engagement, streamlining processes, and securing communications across internal and external channels. Improve collaboration, boost efficiency, and ensure compliance with a platform designed for seamless public service communication.
Talk to an Expert
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