Free Guide
70%
of consumers spend more with companies offering seamless omnichannel experiences.
10%
more in-store and 4% more online spending is driven by omnichannel customers.
98%
open rate for SMS, outperforming all other communication channels.
What’s Inside the Guide
Discover the transformative power of omnichannel messaging:
- What omnichannel messaging is and why it matters.
- How it enhances customer engagement and drives loyalty.
- Real-world examples from industries like banking, healthcare, and e-commerce.
- Steps to implement a seamless omnichannel communication strategy.
Real World Applications
- Banking/Fintech: Build trust and engagement with timely alerts and seamless notifications.
- E-commerce/Retail: Reduce cart abandonment and enhance the shopping experience with multichannel updates.
- Logistics: Provide real-time shipment tracking and personalized notifications for better satisfaction.
- Healthcare: Minimize missed appointments with automated reminders across preferred channels.
Why Choose 8x8 for Omnichannel Messaging?
Transform your customer interactions with the power of programmable voice.
- Scalable Solutions: Manage SMS, WhatsApp, voice, and more from a single platform.
- Data-Driven Insights: Gain actionable analytics to improve engagement.
- Automation and Integration: Simplify workflows with no-code tools and plug-and-play connectors.
- Proven Results: Trusted by leading brands for enhanced communication and ROI.
Trusted by more than 3 million business users
Secure and compliant
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Streamline messaging across every channel
Single Endpoint
No matter which messaging channel you use, a single API works for all of them.
Orchestrate message flow
Route your messages in a sequence that works best for your customers, according to their preferred channel.
Automated Fallback
Undelivered or unread messages will be resent via SMS or another channel to ensure deliverability.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Onboarding Support
Receive expert onboarding support for all messaging apps.
Template Management
Create, submit, and manage WhatsApp templates via 8×8 Connect.
