8x8 CPaaS Resource Library
Trusted by more than 3 million business users.
OTPs are no longer secure for BFSI. Descope enables passkeys & adaptive MFA to cut fraud, boost trust, and meet global compliance.
Ecommerce is booming—3.9B shoppers by 2029. CPaaS powers real-time, omnichannel interactions for seamless retail experiences.
RCS is the next-gen SMS—branded, secure, and interactive with rich media and real-time engagement, no apps required.
In fintech, tech isn’t enough—32% leave after one bad experience. Real-time, seamless communication builds loyalty and trust.
SMS cuts through digital noise with 98% open rates—far above email—making it the most effective channel for customer engagement.
Descope + 8x8 CPaaS deliver fast, secure, code-free passkeys & adaptive MFA to protect BFSI from fraud, ATOs & compliance risks.
Real estate thrives on speed—CPaaS empowers agents with smart, scalable communication to close deals faster and keep clients engaged.
Outdated tools leave students disconnected. Schools need real-time, mobile-first communication to truly engage and support learners.
CPaaS (Communications Platform as a Service) empowers businesses to embed real-time communication features, such as voice, messaging, and video, directly into their own applications, websites, and workflows. It eliminates the
Accelerate Engagement. Enhance Experiences. Optimize Workflows. Communication Platform as a Service (CPaaS) enables teams to embed real-time voice, video, and messaging directly into applications, delivering seamless and scalable customer engagement.
CPaaS Readiness Checklist: Assess your tech stack, plan for peak loads, scalability, and seamless global CPaaS integration.
Customer expectations are higher than ever. Whether you're sending alerts, promotions, or providing support, the channel you choose matters. Here's when to use SMS, WhatsApp, RCS, and Voice for maximum impact.
Embed secure, high-performance video in your apps with 8x8 Jitsi as a Service—85% of users prefer in-app video over external links.
Travelers demand real-time updates—8x8 CPaaS helps brands modernize comms and boost satisfaction in a fast-moving industry.
66% of travelers want fast, real-time updates—8x8 CPaaS helps travel brands modernize comms and meet rising expectations.
Recruitment teams face huge challenges from labor shortages, the pandemic, and the Great Resignation. With pressure to fill roles quickly, companies are rethinking digital strategies to improve talent acquisition and stay competitive.
Over 60% of consumers feel they’ve lost control of their personal data, up from 46% in 2019. While marketers try to address privacy concerns, 20% still lack a full view of customer consent for marketing messages—highlighting ongoing trust gaps.
Optimize customer communication with SMS—an internet-independent channel with a 98% open rate. Over 50% prefer texting businesses, and 75% want offers via SMS, making it ideal for offers, feedback, automated replies, and more.
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