SMS Messaging & SMS APIs

Empower your global messaging through SMS messaging

Quickly deploy effective SMS campaigns with our user-friendly tools and achieve unmatched delivery rates. Connect with customers worldwide easily and reliably with 8×8.

Trusted by companies worldwide

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Your trusted partner for reliable and secure SMS messaging services

Global reach made simple

Connect effortlessly across the globe with our robust SMS gateway, featuring direct connections to more than 160+ direct mobile network operators in over 190 countries, ensuring reliable deliverability of messages.

Round-the-clock support

Get the help you need, whenever you need it, with our 24/7 in-country dedicated support team and extensive resources.

Reliability you can count on

Trust our platform for unmatched dependability. With high delivery rates and minimal downtime, your most critical messages always reach their destination.

Transparent, budget-friendly pricing

Enjoy clear, competitive pricing with no hidden fees. Our pay-as-you-go model ensures you only pay for what you use, optimizing your investment with top-tier SMS service.

Scalability at your fingertips

Whether you’re expanding from hundreds to millions of messages, our SMS API scales with your needs smoothly and efficiently.

Discover features that expand your messaging horizons

Two-way messaging

Engage directly with your audience through two-way SMS that encourages immediate feedback and real-time conversation, fostering a connection that’s both personal and responsive.

Strategic message scheduling

Ensure your messages hit the mark at just the right time. Our scheduling tool allows for precise timing, enhancing the relevance and impact of each message you send.

Insightful delivery reports

Monitor the pulse of your campaigns with detailed delivery reports. Gain actionable insights with analytics on message status and engagement metrics, fine-tuning your strategy for peak performance.

Automated responses

Keep the conversation going around the clock with auto-responses. Provide instant answers to common questions, ensuring continuous support and an attentive customer experience.

Uncompromised secure messaging

Our API integrates cutting-edge encryption and we have data centers in Indonesia, Asia, and Europe to minimize data latency and ensure data residency compliance. Your data, and your customers’ privacy, receive our highest level of protection.

Beyond basic messaging - explore advanced add-on features

Custom Sender ID

Keep your brand top-of-mind when you send messages from your company name.

Bulk SMS

Send 1-way or 2-way individual and bulk SMS messages quickly and easily.

Number Lookup

Clean your database and step up anti-fraud measures by checking the validity of phone number locations.

Integrations

Integrate easily into your existing business tools with our applications and tutorials.

Intelligent Routing

Automatically selects the best routes to ensure that your messages are delivered.

Auto Adaptation

Adapts messages, phone numbers, and Sender ID formats for successful delivery.

Versatile messaging for every business need

Responsive customer support

Transform your customer support with our SMS API that enables real-time engagement. Resolve inquiries swiftly, send prompt updates, and automate timely reminders to enhance customer satisfaction and foster loyalty.

Deepen engagement with customer feedback

Instantly capture meaningful data with two-way SMS for easy customer feedback through interactive forms and landing pages. Benefit from instant feedback and utilize advanced analytics to monitor campaign performance, response and delivery rates.

Immediate notifications & alerts with bulk SMS

Whether it’s for confirming transactions or sending OTPs, we deliver crucial information without delay. Secure user experiences with our Verification API, integrating seamless authentication to keep accounts safe.

Impactful SMS marketing

Drive your marketing with SMS for immediate reach and superior engagement. Craft personalized campaigns that resonate, from special promotions to event alerts, and watch your audience connect like never before.

Realizing the potential: Use cases across industries

Retail and Ecommerce

Drive sales with SMS reminders for abandoned carts and offers, and send instant alerts and order updates to enhance the shopping experience and foster loyalty.

Healthcare

Streamline patient interactions with appointment reminders and secure messaging, ensuring privacy and efficient care.

Finance

Protect clients with timely SMS alerts on account activity and OTPs, promoting transparency and customer confidence.

Education

Keep students and teachers updated with instant notifications for schedule changes and educational content, supporting seamless learning.

Travel

Use SMS to provide essential updates, reminders, and alerts to keep travellers informed and safe as well as promotional offers to increase bookings.

Logistics

Enable real-time delivery updates and two-way communication with drivers enhancing operational efficiency and increasing customer trust.

Real Estate

Enhance tenant support and improve retention with timely property updates, appointment reminders, and real-time assistance.

Maximize your communication strategy with our SMS API, crafted for your industry’s specific demands. See the 8×8 difference in action.

Case Studies: Unlocking business potential with SMS

8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale
Ariruvel Ramnu Group CTO of Tonic Bank
Read full case study
With 8x8's SMS API, we now have a more reliable way to connect with our customers without having to worry about connectivity or developing a lot of the functionality in-house
Ville Nordstrom Program Director of Coda Payment
Read full case study

Choose 8x8 and gain a partner committed to your success

Talk to an expert

Get started with 8×8 SMS API today

Sign up with 8×8 Connect and manage your omnichannel campaigns, send texts or voice messages, and access real-time insights. Embark on a no-code journey to enhanced communication—start for free today!

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Need more than SMS Messaging? Feel free to speak to us and request a demo today.

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Hands-on with SMS API

Easily programmable SMS APIs to send messages effortlessly. 8×8 Developer Hub gives access to step-by-step guides and API references.

View Developer Resources

Featured resource: Send two-way SMS messages

8×8’s SMS API provides a programmatic way to create two way SMS conversations for uses such as a customer support channel and appointment confirmations. Watch the video to see the code in action.

8×8 SMS API plans and pricing

Our pricing is structured to accommodate businesses of all sizes, with plans that scale according to your messaging volume. Designed for scalability, we support your business at every stage of your growth:

Flexible pricing models (Pay as you go)

Pay only for what you need – no wasted resources or unnecessary expenses, so you can optimize costs and maximize value.

Check out our pricing and plans

Enterprise

Enjoy bulk rates and enterprise level bespoke solutions with high volume SMS for your business. Get in touch with our sales team to learn more.

Talk to an expert

Explore other 8x8 APIs for a complete customer engagement strategy

Voice

Provide better privacy with Number Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, LINE, Viber, and Zalo.

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t.

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

8×8 Connect

8×8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omnichannel campaigns, send text or voice messages, and get real-time reports and analytics.

Talk to an Expert

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A custom multi-channel solution based on your specific requirements.
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8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

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Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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