Operations Solutions
Upgrade your operations game with Communication APIs
Break down silos, streamline workflows, and engage customers effortlessly—boosting satisfaction and efficiency at every touchpoint.
Trusted by more than 3 million business users. 
Cut the Chaos with Communication APIs
Operations managers are the backbone of every business—Communication APIs help keep everything seamless. Say goodbye to bottlenecks, lower your costs, and simplify workflows with technology built for efficiency. Time to shift from chaos to full control.
How APIs are easing business operations woes
Team connectivity matters
Whether it's shift changes, system disruptions, or safety alerts, you can instantly notify your staff via SMS and other channels. Maintain smooth communication across both remote and on-site teams, reducing delays and improving productivity.
Consistent customer service is possible
Allow your customers to receive a consistent customer experience from front desk to back office – integrate Communication APIs into all leading CRMs and ticketing systems.
Cut costs and maximize efficiency
No need for costly infrastructure or juggling multiple communication tools. With all channels unified on one platform, you can cut down on resources, lower overheads, and scale your communications with ease.
Reduce operational bottlenecks
Cut out the noise of disconnected tools and streamline communication while boosting efficiency. Automate updates, eliminate delays, and keep your team focused on what matters.
Employee experience affects the bottom line
Communication APIs empower HR teams to automate company-wide announcements and personal notifications across multiple channels, including SMS. HR teams can also build interactive self-service menus, offering employees easy access to guides, surveys, and more.
Turn marketing and customer service teams into BFFs
With 8×8 Connect, customer service teams can share valuable customer insights with marketing, enhancing targeted campaigns. In return, marketing can send strategic messages to service teams, helping them engage customers more effectively. It’s a win-win collaboration that delivers real impact.
Creating Custom Apps & Workflows is a Breeze
With APIs, IT and development teams can easily integrate communication channels like WhatsApp and SMS without affecting existing systems. Take operations to the next level with no-code solutions, allowing marketing, customer experience, and HR teams to set up workflows effortlessly—no tech skills needed.
Elevate your processes with no-code solutions, empowering every team – from marketing and customer experience to HR – to effortlessly configure workflows and enhance efficiency.
Customer stories—no fluff, just real success.
“I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.”
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
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“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Shehzad Lokhandwalla
CTO and Co-Founder, OKO Insurance
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“By leveraging 8x8's local expertise, ShopBack can ensure smooth operations and regulatory compliance, which is vital for our international expansion.”
Scott Tan
Senior Product Manager, ShopBack
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