How can operations managers benefit from Communication APIs?
Operations Managers are the unsung heroes orchestrating the daily play for any high performing business – which is why they need to complete their arsenal with Communication APIs.
Think of Communication APIs as a Swiss Army knife – a versatile tool for simplifying processes and creating a smooth operational melody. APIs aren’t just technological tools; they’re strategic game-changers and they inject a dose of efficiency into complex communication tasks.
Operations teams that deploy Communication APIs aren’t merely streamlining; they’re cost-cutting, expediting processes and boosting engagement. So, why settle for a cumbersome, error-prone, and costly routine when you can compose a symphony of operational finesse?
Better customer engagement is the pot of gold at the end of a rainbow. That is, if you get internal business operations right.
With automated real-time communications in place, the marketing team at aCommerce were able to accelerate customer communications and channel their efforts and internal resources to focus on core business planning.
How APIs are easing business operations woes
Elevate efficiency, from seamless collaboration to automated alerts and customer support integration.
Team connectivity matters
Connect top floor and shop floor workers with easy-to-use, real-time communication tools that enable secure file sharing and fast exchange leading to reduced bottlenecks.
Consistent customer service is possible
Allow your customers to receive a consistent customer experience from front desk to back office – integrate Communication APIs into all leading CRMs and ticketing systems.
Cost effective and sustainable
By ditching hardware expenses and embracing a cloud-based model, APIs not only save financial resources but also propel sustainability efforts.
Boost efficiency now, not tomorrow
Get a single communications platform with the largest global footprint and centralised administration, whether it’s incident management, supply chain visibility, or remote monitoring.
The future of business operations is agile, connected, and optimized for success
Employee experiences impact your bottom line.
With Communication APIs, HR teams can schedule and automate company-wide announcements and individualized notifications across multiple channels including SMS and other messaging channels.
They can also build interactive, self-service menus to provide employees with easier and more convenient access to guides and surveys.
Turn marketing and customer service teams into BFFs
The customer data held within communication platforms, such as 8×8 Connect, will allow customer service teams to provide marketing teams with valuable insights that can be used for targeted marketing campaigns.
At the same time, marketing teams can share strategic communications with customer service teams to more effectively engage with customers.
Win-win.
Creating custom applications and workflows is easier than getting the office coffee maker to cooperate
With APIs, your IT and development teams can easily integrate new communication options, such as WhatsApp or SMS, across the company without disrupting existing systems.
Elevate your processes with no-code solutions, empowering every team – from marketing and customer experience to HR – to effortlessly configure workflows and enhance efficiency.
Explore Communication APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking and make use of app-to app-calls and text-to-speech technology (TTS) for greater inclusivity.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
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Check out the support articles and FAQs on our CPaaS Help Center or submit a request
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