Debt Collection
Revolutionize debt recovery
Streamline operations, improve recovery rates, and enhance customer experience with a secure, automated debt collection solution that drives results.
Trusted by more than 3 million business users. 
Why use Communication APIs for debt collection?
Banks often allocate significant resources to internal collections efforts, but with 8×8’s Debt Collection solution, businesses can automate and expand their reach while reducing overhead costs by up to 80%. This streamlines the process, saving time and money while enhancing recovery efficiency.
Effortless debt recovery enabled by 8x8
Scale your operations effortlessly
Use automation to simplify processes and cut down costs from manual calls—making resource allocation more efficient and effective.
Reach debtors anytime, anywhere
Engage with debtors even when human agents are unavailable, ensuring no opportunity is missed and maximizing accessibility and response rates.
Enhance conversion rates with number masking
Increase debtor engagement by masking your number and rotating caller IDs—helping boost conversion rates effectively.
Streamline payment reminders with automated calls
8×8’s automated debt reminder calls use a voice bot to deliver personalized payment reminders via advanced text-to-speech technology. Debtors can acknowledge the reminder or connect with a live agent. All interactions are recorded, analyzed, and compliant. A follow-up SMS reinforces the message, ensuring engagement and improving response rates.
Keep payment promises on track with automated follow-up calls
8×8’s automated follow-up calls help send timely reminders for promised payments. The voice bot confirms debtor status, logs responses using advanced speech recognition, and ensures proper follow-up. All calls are recorded for dispute resolution, and a follow-up SMS reinforces the reminder to boost accountability.
Transform debt negotiations with interactive voice
8×8’s voice bot contacts debtors to customize plans and confirm payment terms, using advanced speech recognition to record and analyze calls for accuracy and compliance. Afterward, an SMS with the repayment summary and payment instructions is sent, along with a webhook containing the full call details to your preferred platform.
Customer stories–no fluff, just real success.
“8x8 technology has transformed the customer experience and how we work as a unified, agile organization.”
Jon Cocker
Chief Information Officer, Platform Housing Group
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I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.
Leena Chanvirach
Regional Head of Data & Analytics, aCommerce
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“8x8 is a very reliable partner who can empower any fintech that aspires to achieve and scale.”
Ariruvel Ramnu
Group CTO of Tonik Bank
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