SMS Engage - 8x8 CPaaS

Trusted by more than 3 million business users.

SMS Engage Overview

Watch how SMS Engage works.

Instantly capture feedback through surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

Combining the best of both worlds

Ask for ratings

Let customers provide feedback with the click of a button.

Directly make offers

Send vouchers or QR codes directly to your customers.

Make referrals easy

Let customers refer friends or earn rewards with the click of a button.

Confirm by two-way SMS

Make sure your customers are available for deliveries or appointments.

Start engaging your customers in just 3 simple steps

Design your SMS Engage survey or other content and deploy it online.
Trigger your survey or other content through the SMS Engage API.
Receive responses in real-time on your webhook or access them in 8×8 Connect.

Interactive content for deeper engagement

SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.

Turnkey solution

Manage everything directly from the campaign manager—no integration or coding skills needed.

Easy integration

Alternatively, integrate the SMS Engage API into your platform and start collecting customer responses today.

Rich landing pages

Create interactive forms and landing pages for satisfaction surveys, delivery scheduling, and QR codes.

Instant feedback

SMS Engage is an alternative to 2-way SMS, providing a richer experience while allowing you to receive responses.

Advanced analytics

View previous campaign logs, responses, delivery rates and more.

URL shortener

Dynamic URLs are automatically shortened to optimize costs while enabling CTR performance tracking.

Get started with 8x8 SMS API today

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Pricing fit for all businesses

Simplify how you collect customer feedback

An add-on feature that allows you to fully integrate web surveys into your SMS workflows. Get meaningful data with this feature that works even better than a 2-way SMS.