Omnichannel Messaging
Enhance customer engagement through omnichannel messaging
Boost the customer experience with rich messaging and personalisation at scale across all major messaging channels, including SMS, WhatsApp, Viber, Zalo, LINE and voice.
Unify customer interactions on one powerful platform
- Engage via SMS, WhatsApp, and voice on customers’ preferred channels.
- Boost conversions with rich media like photos and videos.
- Optimize campaigns with detailed analytics and reports.
- Integrate seamlessly with tools like Zendesk and Salesforce.
Customer stories—no fluff, just real success.
“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Shehzad Lokhandwalla
CTO and Co-Founder, OKO Insurance
View full case study
“If your company is thinking about adopting SMS and WhatsApp into your communications, I would recommend 8x8.”
Alex Tan
Co-Founder & CMO, Recommend Group
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“With 8x8’s SMS API, we now have a more reliable way to connect with our customers without having to worry about connectivity or developing a lot of the functionality in-house.”
Ville Nordstrom
Program Director, Coda Payments
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Omnichannel communication made easy
Connect with customers on leading messaging platforms using a single solution. We manage the complexity of all those applications for you, including support for complex use cases such as chatbot integration.
Achieve outstanding deliverability
Track which notifications are being opened with read receipts, and rely on our fallback system to ensure delivery—maximising message effectiveness.
Initiate conversations instantly with a no-code platform
8×8 is your straightforward omnichannel communication portal—designed to manage large-scale campaigns, simplify messaging, and provide real-time analytics, enabling you to optimise and act quickly.
Choose the messaging channel your customers want
Streamline messaging across every channel
Single Endpoint
No matter which messaging channel you use, a single API works for all of them.
Orchestrate message flow
Direct your messages in an order that suits your customers best, based on their preferred channel.
Automated Fallback
Messages that are undelivered or unread will be resent through SMS or an alternative channel to guarantee deliverability.
Read/Delivered Receipts
Utilise callbacks to track which messages were sent, delivered, or read, and to obtain click-through rates (CTRs) on buttons.
Onboarding Support
Receive expert onboarding support for all messaging apps.
Template Management
Create, submit, and manage WhatsApp templates via 8×8 Connect.
Discover the power of Omnichannel Messaging with 8x8 Connect
Unlock the ultimate guide to omnichannel success.
Gain actionable tips, proven strategies, and more.
Integrate any messaging channel with your existing platforms
Zendesk
Already using Zendesk? Seamlessly integrate multiple channels into your existing Zendesk ticketing system to streamline customer communications.
Salesforce
Make your sales software more powerful by having 2-way conversations with leads and customers. We make it easy to integrate messaging channels into Salesforce.
Freshdesk
Offer your customers more ways to connect by effortlessly integrating their preferred messaging channels with your current Freshdesk support system.
All of your customer conversations in one place
8×8 Converse allows you to streamline your customer service flow by combining all conversations into one interface.
Why choose 8x8 as your dedicated communications partner
Simplicity
A single platform to handle all messaging channels, complete with SMS fallback.
Leave the work to us
We handle the ongoing updates and changes of each messaging channel’s platform.
We’re adaptable
Our team is highly trained to handle complex cases such as chatbot integration and managing multiple endpoints for customer responses.
8×8 Omnichannel Messaging Plans and Pricing
Enjoy bulk rates and enterprise level bespoke solutions for your business.
Talk to an Expert
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