Number Masking: Programmable Voice
Safeguard user privacy with effective number masking
8×8 Number Masking protects customer conversations and display only your business number, ensuring privacy and boosting your professional image.
Trusted by more than 3 million business users. 
What is Number Masking and how does it work?
Number masking, also known as call masking, is a solution that protects your customers’ identities. It ensures privacy by allowing voice communication between two parties within an application without revealing their actual phone numbers.
Discover the power of privacy with number masking
- Prevent fraud and protect revenue
- Dedicated local numbers
- Build lasting customer trust
Discover the power of privacy with number masking
- Prevent fraud and protect revenue
- Dedicated local numbers
- Build lasting customer trust
Discover the power of privacy with number masking
- Prevent fraud and protect revenue
- Dedicated local numbers
- Build lasting customer trust
Discover the power of privacy with number masking
Prevent fraud and protect revenue
8×8’s Caller ID masking prevents off-platform transactions, reducing potential revenue loss. Mitigate the risk of fraud and ensure secure interactions within your platform.
Discover the power of privacy with number masking
Dedicated local numbers
Establish a local presence with dedicated numbers. Availability may vary by destination.
Discover the power of privacy with number masking
Build lasting customer trust
By safeguarding your customers’ personal information with number masking, 8×8 increases their confidence in your services. Foster a secure environment that encourages repeat interactions.
See Number Masking in action
Find out if you are doing enough to protect your customers’ privacy
Features of 8x8 Number Masking
Effortless recording
Automatically transfer call recordings to your FTP or S3 storage. Benefit from improved quality assurance, compliance tracking, training, and more with easily accessible recordings.
Call action webhook
Effortlessly manage your number masking service with our Call Action Webhook. Integrate DTMF capture, text-to-speech, voice recording, and more for streamlined voice service control.
Quality and accessibility
8×8’s technology and private VoIP network deliver fast, crystal-clear calls with minimal latency, supported by global data centres and smart routing.
Real-time call insights
Get instant access to real-time call event data with 8×8’s Voice Call Summary. Effortlessly monitor call progress, track state changes, and stay in control of your voice communications.
Pay as you grow
Only pay for completed calls. Our transparent billing gives you more for less, making sure every cent goes towards your success.
Explore common Number Masking use cases with 8x8
Secure Rides, Anonymous Connections
Ensure safe journeys with anonymous communication. Our number masking solution protects phone numbers, letting riders and drivers connect securely without revealing personal details.
Safe Conversations, Secure Deliveries
Facilitate direct, secure conversations between customers and delivery personnel. Discuss delivery details safely, ensuring every item reaches its destination accurately and securely.
Confidential Conversations, Protected Health Info
Safeguard sensitive health discussions with strong privacy protections. Our solution keeps personal contact details confidential, enabling secure and efficient communication between patients and healthcare providers.
Privacy-Preserving Transactions
Maintain the privacy of buyer-seller interactions. 8×8 Number Masking connects market participants securely, preventing personal details from being exposed during transaction discussions.
Professional, Secure Communications
Enable your team to use their devices for business communications without compromising personal information. With 8×8, they can interact with customers using a business number, maintaining professional credibility.
Confidential Support, Protected Financial Details
Use Caller ID masking to protect client information during support calls, loan processing, and account management. Ensure confidentiality and build trust by keeping personal and financial details secure.
Secure Travel Communications, Protected Identities
Enhance security in travel by masking phone numbers when connecting travelers with drivers, guides, or hotel staff. Protect identities and enable seamless communication without exposing personal details.
Get started with 8×8 Number Masking
Talk to an Expert
Complete this form and an 8x8 sales specialist will reach out to you shortly.