Customer Support

The Secret Sauce to Better Customer Support is Communication APIs

Say goodbye to headaches, and hello to happy customers and agents with Communication APIs.

Why does your customer support team need communication APIs?

Customers everywhere are craving a solution to slow resolutions and robotic replies. At the same time customer support agents are battling burnout as they struggle to keep pace.

Enter Communication APIs which serve as bridges between applications for efficient and accurate data sharing. With APIs, your business can lighten the load of your customer support team, respond quicker, and add a personalized touch to every customer interaction.

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Did you know?

82% of customers will abandon a brand for poor customer service.

Find out how all-digital bank, Tonik, catapulted customer engagement with an agile, responsive and cost-efficient API solution.

Four ways Communication APIs transform customer support from meh to marvelous

Increase engagement

With APIs you can send highly personalised and automated notifications and reminders that keep your customers informed and connected.

Resolve complex issues

Turn challenges into opportunities by using one-click video conferencing solutions to discuss complex matters face-to-face from anywhere.

Reach more customers

Reach more customers by making customer support accessible to everyone,breaking literacy barriers and including those with disabilities by using voice messaging.

Keep data secure

Businesses can rely on APIs to keep personal data secure, send SMS or voice OTPs, or 2FAs to protect the privacy of customers and third party personnel with app-to-app calling.

The customer service remix - From classic calls to messaging apps to video

Customers want it all, and they want it now

Today’s customers want everything they’ve always wanted – the ordinary phone calls, and online help – plus all the newer things that technology offers including messaging apps, voice, SMS, and the option for help from real human agents, when and if they need it.

Without Communication APIs acting as bridges between internal systems, it’s very difficult to keep pace. There’s no way to avoid it, omnichannel communications is in.

The end game – better customer loyalty

No business should have to choose one audience over the other, which is why 8×8 introduced a no-code solution to managing omnichannel communications across SMS, Messaging Apps, video and voice.

8×8 Connect gives you access to multiple messaging channels with just a single API. Think of it as a unified platform with a single source of truth.

Explore Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Learn more

Voice

Provide better privacy with Number Masking and make use of app-to app-calls and text-to-speech technology (TTS) for greater inclusivity.

Learn more

Messaging Apps

Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.

Learn more

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Learn more

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Learn more

8×8 Connect

8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly.

1. Contact details
2. Primary interest
8x8 SMS API allows you to efficiently reach your customers by automating notifications, OTPs, reminders and alerts with a high delivery rate.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
4. Message

Thank you for your interest!

An 8x8 sales specialist will reach out to you shortly.

Any urgent enquiries and help needed?

Email [email protected]

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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