8x8 Connect Automation Builder
A visual, effortless way to build communication workflows with 8x8 Connect Automation Builder
Enhance operational efficiency and customer engagement by deploying automated workflows using 8×8 Connect Automation Builder – no coding needed.
Trusted by more than 3 million business users. 
What is Automation Builder? And how does it work?
Elevate your customer interactions effortlessly with 8×8’s visual builder. Design, customize, and implement automated communication workflows across multiple channels without coding.
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
Simplify workflows
Experience simplicity at its best. Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets. Optimize every process and skyrocket productivity without complexity.
Key advantages for transformative communication
Unified cross-channel conversations
Boost operational efficiency with a single platform managing communications across all channels. Simplify interactions and maintain message consistency across every medium.
Key advantages for transformative communication
Flexibility at your fingertips
Adapt and evolve your communication strategies with ease. Our platform allows for quick modifications to complex workflows, offering unparalleled customization without the need for extensive coding.
Key advantages for transformative communication
Seamless integration
Optimise your communications with seamless integrations into your existing CRM and marketing tools. Enable meaningful, context-driven interactions across all customer touchpoints for a true omnichannel experience.
Transform your customer interactions with smart automation
Always-on customer support
Activate instant engagement with automated response workflows for incoming messages. Acknowledge messages immediately, answer FAQs, or guide users to relevant resources.
Efficient workflow builder for reminders and notifications
Craft and deploy automated reminders and notifications, simplifying processes like customer confirmations or delivery and appointment rescheduling, enhancing customer satisfaction and operational efficiency.
Empower with self-service options
Help your customers find answers faster with customizable communication workflows. Create interactive menus to guide users to key resources like tutorials, articles, or direct support.
Insightful automated surveys
Implement customizable and easy-to-setup communication workflows to collect valuable customer feedback, to gain deeper insights into customer preferences and satisfaction.
Drag-and-drop widgets
No IT needed—our intuitive drag-and-drop interface allows anyone to create complex campaigns. Leverage advanced segmentation and behavioral analysis to deliver personalized messages and drive meaningful customer interactions.
Ultimate flexibility in communication channels
Select the best communication channels for every situation, ensuring message consistency across platforms. Easily switch between channels and set up failover options to ensure critical messages are delivered.
Customize your success: Industry-specific applications
Drive Sales, Build Customer Bonds.
Boost sales and customer loyalty with targeted promotional campaigns. Automate notifications for order confirmations, shipping updates, and special offers, ensuring a seamless shopping experience.
Enhance Patient Outreach.
Enhance patient communication with automated appointment reminders and follow-up instructions. Provide easy rescheduling options and timely health alerts to improve care management.
Secure Client Connections.
Secure and streamline client interactions with automated account updates and transaction alerts. Deploy timely reminders for payment due dates or policy renewals, minimizing late responses.
Strengthen School-Community Ties.
Enhance student and parent engagement with personalized event notifications and school updates. Automate enrollment processes and provide easy access to educational resources and support.
Improve Guest Satisfaction.
Elevate guest experiences by automating booking confirmations, check-in instructions, and special event notifications. Offer real-time support and personalized service recommendations to enhance stays.
Simplify Client Updates.
Keep your clients updated with automated messages on new listings, open house schedules, and market trends. Simplify communications to boost engagement and satisfaction.
Optimize Supply Chain Communication.
Streamline your customer interactions by automating real-time updates and coordination, ensuring timely and transparent information delivery throughout the supply chain process.
Get started with 8×8 Connect Automation Builder
It’s not necessary to deal with the hassle of API integrations.
Create meaningful interactions across different communication channels without spending hours on coding.
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