Trusted by companies worldwide
What is Automation Builder? And how does it work?
Elevate your customer interactions effortlessly with 8×8’s visual builder. Design, customize, and implement automated communication workflows across multiple channels without coding.
Key advantages for transformative communication
Simplify workflows
Experience simplicity at its best. Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets. Optimize every process and skyrocket productivity without complexity.
Unified cross-channel conversations
Enhance your operational efficiency with a unified platform that manages communications across all channels. Streamline interactions and ensure a consistent message no matter the medium.
Flexibility at your fingertips
Adapt and evolve your communication strategies with ease. Our platform allows for quick modifications to complex workflows, offering unparalleled customization without the need for extensive coding.
Seamless integration
Maximize the impact of your communications with seamless integrations into your existing CRM and marketing tools. Foster meaningful, context-driven interactions across all customer touchpoints for truly omnichannel experiences.
Transform your customer interactions with smart automation
Always-on customer support
Activate immediate engagement with automated response workflows for all incoming messages. Instantly acknowledge messages, answer frequently asked questions, or direct users to additional resources.
Efficient workflow builder for reminders and notifications
Craft and deploy automated reminders and notifications, simplifying processes like customer confirmations or delivery and appointment rescheduling, enhancing customer satisfaction and operational efficiency.
Empower with self-service options
Guide your customers to the right answers faster through customizable communication workflows. Build interactive menus to navigate users to essential resources like tutorials, articles, or direct contact with support staff.
Insightful automated surveys
Implement customizable and easy-to-setup communication workflows to collect valuable customer feedback, to gain deeper insights into customer preferences and satisfaction.
Drag-and-drop widgets
No IT needed—our intuitive drag-and-drop interface allows anyone to create complex campaigns. Leverage advanced segmentation and behavioral analysis to deliver personalized messages and drive meaningful customer interactions.
Ultimate flexibility in communication channels
Choose the optimal communication channels for each scenario, ensuring message consistency across all platforms. Seamlessly switch between channels and configure failover options to guarantee delivery of critical communications.
Customize your success: Industry-specific applications
Retail and Ecommerce
Boost sales and customer loyalty with targeted promotional campaigns. Automate notifications for order confirmations, shipping updates, and special offers, ensuring a seamless shopping experience.
Healthcare
Improve patient communication with automated appointment reminders and follow-up instructions. Enable easy rescheduling options and timely health alerts to enhance care management.
Finance
Secure and streamline client interactions with automated account updates and transaction alerts. Deploy timely reminders for payment due dates or policy renewals, minimizing late responses.
Education
Enhance student and parent engagement with personalized event notifications and school updates. Automate enrollment processes and provide easy access to educational resources and support.
Hospitality
Elevate guest experiences by automating booking confirmations, check-in instructions, and special event notifications. Offer real-time support and personalized service recommendations to enhance stays.
Real Estate
Keep clients informed with automated messages about new listings, open house schedules, and market trends. Streamline the communication process to enhance client engagement and satisfaction.
Logistics
Streamline your customer interactions by automating real-time updates and coordination, ensuring timely and transparent information delivery throughout the supply chain process.
Prove to your customers they can work with you, without fear. Discover what 8×8 can do for you.
Get started with 8×8 Connect
It’s not necessary to deal with the hassle of API integrations.
Create meaningful interactions across different communication channels without spending hours on coding.
Explore other Communication APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
Talk to an Expert
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
