Operations Solutions
Upgrade your operations game with Communication APIs
Break down silos, streamline workflows, and engage customers effortlessly—boosting satisfaction and efficiency at every touchpoint.
Trusted by more than 3 million business users. 
Cut the Chaos with Communication APIs
Operations managers keep businesses running—Communication APIs make it seamless. Ditch the bottlenecks, cut costs, and streamline workflows with tech built for efficiency. It’s time to upgrade from chaos to control.
How APIs are easing business operations woes
Team connectivity matters
Whether it's schedule changes, system outages, or safety alerts, you can notify employees instantly via SMS and other channels. Ensure seamless communication across remote and on-site teams, cutting down delays and boosting productivity.
Consistent customer service is possible
Allow your customers to receive a consistent customer experience from front desk to back office – integrate Communication APIs into all leading CRMs and ticketing systems.
Cut costs and maximize efficiency
Eliminate the need for expensive infrastructure and multiple communication tools. WIth all channels on one platform, you can save on resources, reduce overhead, and scale communication effortlessly.
Reduce operational bottlenecks
Cut out the noise of disconnected tools and streamline communication while boosting efficiency. Automate updates, eliminate delays, and keep your team focused on what matters.
Employee experience affects the bottom line
Communication APIs empower HR teams to automate company-wide announcements and personal notifications across multiple channels, including SMS. HR teams can also build interactive self-service menus, offering employees easy access to guides, surveys, and more.
Turn marketing and customer service teams into BFFs
Using 8×8 Connect, customer service teams can share valuable customer insights with marketing, boosting targeted campaigns. In return, marketing can send strategic messages to service teams, helping them engage customers more effectively. It’s a win-win collaboration that drives results.
Creating Custom Apps & Workflows is a Breeze
With APIs, IT and development teams can seamlessly integrate communication options like WhatsApp and SMS without disrupting current systems. Elevate processes with no-code solutions, enabling teams across marketing, customer experience, and HR to easily configure workflows and boost efficiency—no technical expertise required.
Elevate your processes with no-code solutions, empowering every team – from marketing and customer experience to HR – to effortlessly configure workflows and enhance efficiency.
Customer stories—no fluff, just real success.
“I would highly recommend 8x8 if you are looking for a robust, easy to integrate system that is actually fuss-free to use.”
Leena Chanvirach
Reglonal Head of Data & Analytics, aCommerce
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“Deployment was super-fast, and the dedicated onboarding team clearly understood our needs to ensure the solution fit.”
Shehzad Lokhandwalla
CTO and Co-Founder, OKO Insurance
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“By leveraging 8x8's local expertise, ShopBack can ensure smooth operations and regulatory compliance, which is vital for our international expansion.”
Scott Tan
Senior Product Manager, ShopBack
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