Trusted by companies worldwide
How does it work?
8×8 Video Interaction revolutionizes customer engagement by enabling one-to-one video calls with our easy-to-use solution. Launch live video chats instantly—no sign-ups or downloads needed.
Master modern communication: why choose 8x8 Video Interaction
Instant web-based connectivity
Experience seamless video interactions with our mobile-optimized platform. Connect instantly without any downloads – just one click and and you’re in.
Reduced operational costs & efficient problem resolution
Cut costs and boost operational efficiency with our video solution. Address issues remotely in real time, ensuring quick, precise solutions without unnecessary service trips.
Enhanced trust & seamless engagements
Forge stronger relationships with face-to-face video calling that enhances customer trust and service quality. Our platform ensures personal, high-quality engagements that replicate the in-person experience, even from afar.
Elevate your communications game with 8×8 Video Interaction solution
More than just video: discover the dynamic features of 8×8 Video Interaction
Interactive tools for comprehensive support
Enhance your communication with powerful features
Photo sharing
Allow customers to take and share photos instantly.
Annotation
Mark live videos, images, and documents to highlight critical information.
Remote camera control and GPS location
Take control of the situation by managing your customer’s camera, and see device location for efficient troubleshooting.
Integrated chat
Send URL links, images and messages during the call to facilitate communication.
Automatic call distribution
Callers will automatically connect to available agents when the video chat starts.
Integration and management made simple
Platform integration
Launch live video calls directly from a web browser or integrate seamlessly into your existing apps.
Admin and agent dashboards
Access essential tools and customer histories through a user-friendly console, designed to empower agents and enhance administrative oversight.
Advanced recording and reporting
Keep track of your interactions with detailed video call logs, reports, and the option to record video and audio for comprehensive reviews and references.
Real-world applications of 8x8 Video Interaction
Healthcare
Connect patients with doctors for real-time consultations and follow-ups. Our Video Interaction platform ensures personalized healthcare services are just a click away, enhancing patient care and support.
Education
Transform educational experiences with interactive video classes. Teachers can engage students in real-time, expanding access to education and facilitating dynamic learning opportunities from anywhere in the world.
Retail
Revolutionize customer shopping experiences with live video assistance. Retailers can offer personal shopping advice, product demos, and support, making every online interaction feel as personal as an in-store visit.
Real Estate
Empower real estate agents to conduct live virtual tours, showing properties in detail to potential buyers globally. This not only saves time but also broadens the market reach and enhances buyer engagement.
Manufacturing
Enable instant troubleshooting and maintenance support through live video. Connect field technicians with remote experts to address complex issues promptly, reducing downtime and boosting productivity.
Finance
Facilitate secure, private video interactions for discussing sensitive financial matters. Banks and financial advisors can provide personalized advice and service, ensuring client confidentiality and convenience.
Case study: Welsh Water turns on the tap to better customer service with 8×8
Get started with 8×8 Video Interaction
Get started instantly. No integration or customization needed — just get an account and you can start.
Video Interaction API for Developers
Integrate into your existing web application or mobile app by using our Video Interaction API. and iFrame mechanism. You can also easily embed the Agent portal into your existing web application (customer support tool, claim management system etc) by using our API and iFrame mechanism.
Our APIs were designed with simplicity at the forefront, but hands-on onboarding support is available if needed.
Explore other 8x8 APIs for a complete customer engagement strategy
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Number Masking and make use of app-to app-calls and text-to-speech technology (TTS) for greater inclusivity.
Messaging Apps
Reach wider audiences by sending richer messages and content to users of major messaging apps including WhatsApp Business, Viber, LINE, and Zalo.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8×8 Connect
8×8 Connect is an all-in-one business communication platform to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics.
Talk to an Expert
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Try 8x8 Connect today
Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.
Get support
Check out the support articles and FAQs on our CPaaS Help Center or submit a request
8x8 is trusted by over 3 million business users worldwide
