Voice Messaging - Voice API

Bring your message to life with dynamic Voice Messaging

Perfect for sending notifications, critical alerts, or bridging language and literacy differences, our powerful Voice Messaging API ensures your message is delivered clearly and promptly, every time.

Trusted by companies worldwide

What is Voice Messaging and how does it work?

Voice messaging uses text-to-speech technology to deliver text notifications as voice calls. It allows businesses to ensure that passwords, notifications, and alerts can be received by those who may be visually impaired, or have reading difficulties.

Discover the power of Voice Messaging with 8x8

Secure and private communication

Ensure the confidentiality of every message. Voice messaging allows businesses to securely transmit sensitive information, such as authentication codes and one-time passwords, directly to users’ phones.

 

Unmatched reachability

Stay connected even without the internet. Unlike most communication methods that depend on an internet connection, 8×8’s voice messages are deliverable through traditional landlines, ensuring high delivery rates and broad reachability.

Accessibility and localization

Embrace inclusivity with voice technology. 8×8 makes it easy to engage customers who have visual impairments or reading disabilities. Further personalize your outreach by localizing messages in over 60 languages, making every communication feel local and relevant.

Find out why you should leverage voice messaging for better engagement with your customers.

Features of 8×8 Voice Messaging

Designed for ease and efficiency, our API empowers you to communicate more effectively with less effort.

Flexible messaging options

Send or automate voice messages individually or in bulk, effortlessly addressing one or multiple recipients.

Global language support

Communicate globally with support for over 60 languages and 100+ voice profiles.

 

Real-time call analytics

Gain insights with detailed analytics on call delivery, success rates, and call durations to optimize your communication strategies.

Dedicated local numbers

Establish a local presence with dedicated numbers. Availability may vary by destination.

 

Cost-effective billing

Only pay for successfully delivered calls, ensuring optimal cost-efficiency in your communication campaigns.

 

Playfile component

Audio playback and text-to-speech (TTS) features are available, enhancing user experience and accessibility.

Applications of Voice Messaging for Business

Identity verification

Identity verification

Enhance security with voice-delivered OTPs for secure logins.

Delivery updates

Delivery updates

Keep customers informed about their order status with real-time voice alerts.

Appointment and reminders

Appointment and reminders

Phone calls to remind customers of their appointment will reduce no-shows.

Emergency alerts

Emergency alerts

Quickly broadcast critical information during emergencies to ensure safety and immediate response.

Realizing the potential: Use cases across industries

Education

Broadcast emergency notifications and event reminders, keeping the school community informed and engaged.

Finance

Deliver instant fraud alerts and payment reminders directly, enhancing security and financial management for customers.

Healthcare

Automate appointment reminders and send critical health alerts, ensuring patients receive timely care and information.

Real Estate

Notify clients about new listings and important property updates, streamlining the buying and selling process.

Retail

Use voice messages to update customers on order statuses and promote special deals, enhancing shopping experiences.

Travel and Hospitality

Confirm bookings and provide travel updates swiftly, improving customer service and satisfaction.

Utilities

Quickly inform customers about outages and share useful conservation tips, boosting satisfaction and awareness.

Harness the power of Voice Messaging for your business.

Talk to an expert

Get Started with 8×8 Voice Messaging

Reach your end user regardless of language differences, disabilities, or literacy level.

Talk to an expert

8x8 Converse

Hands-on with Voice Messaging API

Dive deeper into the technical aspects of the Voice Messaging API with our extensive developer resources.

Our APIs were designed with simplicity at the forefront, but hands-on onboarding support is available if needed.

View Developer Resources

Explore other voice features

8x8 Call Masking

Number Masking

With increasing regulations and laws, it’s more important than ever to keep private information private. 8×8’s Number Masking feature keeps you in control.

Learn more

8x8 App to App Calling

App to App Calling

Personalize the experience for your users by enabling in-app calls over VOIP so your customers don’t have to leave your application or platform.

Learn more

Voice overview

Enable secured customer conversations while building engaging voice experiences with 8×8 Voice solutions.

Learn more

Talk to an Expert

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2. Primary interest
8x8 SMS API allows you to efficiently reach your customers by automating notifications, OTPs, reminders and alerts with a high delivery rate.
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8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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