Healthcare
Communication lies at the heart of healthcare
8×8 CPaaS Communication APIs can enhance the healthcare industry by enabling secure, real-time communication between patients, providers, and staff, improving appointment scheduling, patient monitoring, and telehealth services.
Trusted by more than 3 million business users. 
Why does the healthcare sector need APIs?
In a digital maze, Communication APIs light the way for healthcare providers who want to multiply productivity and boost patient experiences. APIs make it possible for healthcare providers to overcome data chaos, enhance cybersecurity, and modernize legacy systems – effortlessly. It’s the simplest and most cost-effective tech solution for an industry that’s hard to pivot.
Customer stories—no fluff, just real success.
“Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come”
Felix Jorkowski
Co-founder and Chief Technology Officer, Kalix
“8x8 enables us to save 30% in development time, deliver critical healthcare notifications at scale, and provide a seamless telehealth experience for both patients and clinicians.”
Deepak Biswal
CEO, CareMonitor
Improve patient experiences with intuitive, real-time communication that’s HIPAA-compliant
Keep patients in the loop
Send automated SMS or messaging app alerts—like appointment reminders—to improve patient experience and cut down on no-shows.
Leave no patient behind
Use voice messaging so patients can have notifications read out to them, or deploy no-download video tools that can be accessed with a single click.
Reduce staff burnout
Boost efficiency by automating time-consuming admin work. With smoother communication flows, your team can focus more on patient care. Less hassle, more healing.
Security is non negotiable
Keep safe with a single point of accountability, 99.999% uptime SLA, and ring-fenced UK data on a DSP toolkit. This compliant system adheres to NHS regulations and keeps patient data safe.
Bridging gaps: The indispensable role of communication
In healthcare, good communication is essential for fair and inclusive care. Send personalised messages through your patients’ preferred channels to keep those in remote areas updated and engaged. This helps ensure timely info, better access, and improved health outcomes.
A prescription for progress with video consultations
Patients demand instant access to healthcare, whether remote or urban. Offering video consultations lets you meet this need with a click-to-join solution, no downloads required. Stay competitive by providing seamless, real-time expert advice—patients will choose clinics that offer the convenience they crave.
The pulse of progress: internal efficiency matters
Simplifying internal operations helps ease admin workload, allowing healthcare providers to focus on what truly matters—caring for patients. With automation in place, it also helps reduce burnout, so patients get the attention they need and outcomes improve all round.
See how Communication APIs can provide next level patient experiences
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