Travel Solutions
Your passport to frictionless communication is here!
8×8 CPaaS can enhance the travel industry by providing real-time updates, personalized customer service, and seamless communication between travelers, agents, and service providers, ensuring a smoother and more enjoyable travel experience.
Trusted by more than 3 million business users. 
How the Travel Sector Benefits from Communication APIs
In today’s fast-evolving travel landscape, businesses rely on 8×8 Communication APIs to stay connected with travelers. These APIs streamline personalized experiences, ensure 24/7 accessibility, and allow agents to engage with customers via single-click video calls—anytime, anywhere.
Customer stories—no fluff, just real success.
“8x8 really excels when it comes to SMS marketing speed, performance, and delivery. It’s the perfect solution for us.”
Boonthavee Jarudomrongsak
VP of Digital Delivery Management, King Power Corporation
View full case study
Miles of Smiles with Communication APIs
Grant travelers the serenity they seek
Provide real-time personalized updates of upcoming itineraries via SMS and other messaging channels.
Boost marketing with tailored offers
Cut through the noise with engaging and highly personalised campaigns on your customers’ preferred communication channels.
Decode customer sentiment
Proactively capture customer satisfaction levels with surveys powered by SMS so you can rectify any bad experiences before it’s too late.
Make traveler safety a priority
Protect traveler data with secure OTPs, in-app voice communication, and number masking, keeping sensitive information safe while providing seamless, private interactions.
WiFi or No WiFi, SMS delivers every time
With a 98% open rate, SMS ensures fast, reliable delivery of essential travel updates and promotions. All while compliant with global regulations.
Keep customers engaged from start to finish, ensuring your messages are seen and acted on, even before they’ve connected to WiFi.
Engage travelers on their turf
Meet customers where they’re at—on their favorite messaging channels. With 8×8 Connect and powerful APIs, be present across platforms, amplifying your chances to convert.
Travelers are on the move. Stay with them every step of the way.
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