Omni Shield SMS Fraud Protection

8x8 Omni Shield to Detect and Prevent SMS Fraud

Stay ahead of scams: shield your customers from sneaky SMS tricks with Omni Shield SMS fraud protection

Trusted by companies worldwide

SMS fraud numbers your business needs to know

In 2021 alone, Artificially Inflated Traffic (or SMS Traffic Pumping Fraud) wreaked havoc causing enterprises a staggering loss of $6.7 billion globally.

This alarming statistic underscores the pressing need to address fraudulent SMS activities, making robust security measures more vital than ever for businesses.

Detect and Prevent SMS Fraud with Omni Shield

As businesses grapple with losses, fraudsters are having a field day. At 8×8, we’re not just watching; we’re stepping up. Our pioneering approach keeps your business ahead of the game.

Track your conversion and delivery rates at the operator level and receive alerts based on your defined usage behavior

Intelligently track suspicious change of volume behavior based on your defined usage pattern

Monitor sudden changes in your operator breakdown or live traffic as indication of potential fraud

Profile numbers based on historical behavioural data to determine a risk score and activity status

Ensure each number is valid and responsive before sending messages

Mockup of Omni Shield dashboard showing traffic trends, alerts and

Key features

 

  • Comprehensive metrics: Gain real-time insights into traffic patterns, including total volume, conversion rates, and country and operator ratios, to detect unusual patterns early.
  • Rapid response: When potential fraud is detected, the 8×8 Support Team takes swift action by temporarily suspending affected operators or countries, minimising risk and protecting your business.
  • Real-time alerts: Receive instant notifications of suspicious traffic patterns, enabling you to log in immediately for a timely review and decisive action.

Immediate Benefits your Business Can Reap From Omni Shield

Intelligent monitoring will decrease and block most Artificial Inflation of Traffic (AIT) attacks

Lower monthly messaging expenses that arise from unwanted AIT activity

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Demonstrate your commitment to safeguarding the security and personal data of your customers

Keep your customer databases up to date to increase deliverability and conversion rate of messages

Learn about the risks of SMS fraud and how Omni Shield can empower your business with unmatched security and peace of mind.

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The impact of SMS fraud, and the toll it takes on both customer experiences and a brand’s reputation, can be astronomical, not to mention incredibly costly. Delivering a solution that is truly game changing is our goal, and we are thrilled by early adopter results that show an 80% reduction in fraud traffic.

Stephen Hamill

General Manager, CPaaS at 8x8, Inc.

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Talk to an Expert

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2. Primary interest
A custom multi-channel solution based on your specific requirements.
3. Personal particulars
8x8 is trusted by businesses worldwide, such as Lazada, Tokopedia, and more. 8x8 is used by CX, marketing, operations, support, and many other functions alike.
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Any urgent enquiries and help needed?

Email [email protected]

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Try 8x8 Connect today

Manage SMS, messaging apps and voice campaigns from our omnichannel communication platform.

Get support

Check out the support articles and FAQs on our CPaaS Help Center or submit a request

8x8 is trusted by over 3 million business users worldwide

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