8x8 Connect Automation Builder
A visual, effortless way to build communication workflows with 8x8 Connect Automation Builder
Enhance operational efficiency and customer engagement by deploying automated workflows using 8×8 Connect Automation Builder – no coding needed.
Trusted by more than 3 million business users. 
What is Automation Builder? And how does it work?
Elevate your customer interactions effortlessly with 8×8’s visual builder. Design, customize, and implement automated communication workflows across multiple channels without coding.
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
- Simplify workflows
- Unified cross-channel conversations
- Flexibility at your fingertips
- Seamless integration
Key advantages for transformative communication
Simplify workflows
Experience simplicity at its best. Quickly build custom workflows that fit your needs with easy-to-use templates or create them from scratch using drag-and-drop widgets. Optimize every process and skyrocket productivity without complexity.
Key advantages for transformative communication
Unified cross-channel conversations
Enhance your operational efficiency with a unified platform that manages communications across all channels. Streamline interactions and ensure a consistent message no matter the medium.
Key advantages for transformative communication
Flexibility at your fingertips
Adapt and evolve your communication strategies with ease. Our platform allows for quick modifications to complex workflows, offering unparalleled customization without the need for extensive coding.
Key advantages for transformative communication
Seamless integration
Maximize the impact of your communications with seamless integrations into your existing CRM and marketing tools. Foster meaningful, context-driven interactions across all customer touchpoints for truly omnichannel experiences.
Transform your customer interactions with smart automation
Always-on customer support
Activate immediate engagement with automated response workflows for all incoming messages. Instantly acknowledge messages, answer frequently asked questions, or direct users to additional resources.
Efficient workflow builder for reminders and notifications
Craft and deploy automated reminders and notifications, simplifying processes like customer confirmations or delivery and appointment rescheduling, enhancing customer satisfaction and operational efficiency.
Empower with self-service options
Guide your customers to the right answers faster through customizable communication workflows. Build interactive menus to navigate users to essential resources like tutorials, articles, or direct contact with support staff.
Insightful automated surveys
Implement customizable and easy-to-setup communication workflows to collect valuable customer feedback, to gain deeper insights into customer preferences and satisfaction.
Drag-and-drop widgets
No IT needed—our intuitive drag-and-drop interface allows anyone to create complex campaigns. Leverage advanced segmentation and behavioral analysis to deliver personalized messages and drive meaningful customer interactions.
Ultimate flexibility in communication channels
Choose the optimal communication channels for each scenario, ensuring message consistency across all platforms. Seamlessly switch between channels and configure failover options to guarantee delivery of critical communications.
Customize your success: Industry-specific applications
Drive Sales, Build Customer Bonds.
Boost sales and customer loyalty with targeted promotional campaigns. Automate notifications for order confirmations, shipping updates, and special offers, ensuring a seamless shopping experience.
Enhance Patient Outreach.
Improve patient communication with automated appointment reminders and follow-up instructions. Enable easy rescheduling options and timely health alerts to enhance care management.
Secure Client Connections.
Secure and streamline client interactions with automated account updates and transaction alerts. Deploy timely reminders for payment due dates or policy renewals, minimizing late responses.
Strengthen School-Community Ties.
Enhance student and parent engagement with personalized event notifications and school updates. Automate enrollment processes and provide easy access to educational resources and support.
Improve Guest Satisfaction.
Elevate guest experiences by automating booking confirmations, check-in instructions, and special event notifications. Offer real-time support and personalized service recommendations to enhance stays.
Simplify Client Updates.
Keep clients informed with automated messages about new listings, open house schedules, and market trends. Streamline the communication process to enhance client engagement and satisfaction.
Optimize Supply Chain Communication.
Streamline your customer interactions by automating real-time updates and coordination, ensuring timely and transparent information delivery throughout the supply chain process.
Get started with 8×8 Connect Automation Builder
It’s not necessary to deal with the hassle of API integrations.
Create meaningful interactions across different communication channels without spending hours on coding.
Talk to an Expert
Complete this form and an 8x8 sales specialist will reach out to you shortly.