Our Client
Our Client
Our Client

Trusted by more than 3 million business users.

Customer Service with Automated Precision

IVR (Interactive Voice Response) is an automated telephone system that uses a dual-tone multi-frequency (DTMF) interface to provide real-time interaction over a public switched telephone network (PSTN). By blending pre-recorded messages, text-to-speech technology and real-time user interaction, it empowers your callers to access the information they need independently.

IVR enhances the customer experience, one call at a time

60 local languages supported, with 100+ voice profiles

User Input support over DTMF

Voice Call Action

Dedicated local numbers

Billing per successful call

Call quality metrics provided through voice session summary webhook

Supports SSML to programmatically control how text is spoken, including pronunciation, pauses, volume, pitch, and more

Recording available and easily transferable to your FTP servers or preferred S3 storage

Your business’s personalized automated concierge

Deliver service and account information with a personalized touch, all while remaining completely automated.

Thanks to advanced speech recognition and interactive capabilities, IVR creates tailored, human-like interactions for your callers.

This personalized approach ensures that customers receive accurate information when they need it.

Real time notifications, automated charm

When your team’s out, IVR keeps customers in the loop 24/7, transforming potential frustration into trust. It ensures your business maintains professionalism and boosts loyalty, even when no one’s around. With IVR, your professionalism never takes a day off.

Your secret weapon for candid customer feedback

IVR gives you unfiltered, real-time feedback straight from your customers. Create a secure digital space for candid opinions and ditch sugar-coated responses. Leverage genuine insights to refine your services and stay ahead.

Target Illustration

Get started with IVR

Talk to an Expert

Complete this form and an 8x8 sales specialist will reach out to you shortly, or call our local experts on 1800 942 967.

A custom multi-channel solution based on your specific requirements.

Thank you for your interest!

An 8x8 sales specialist will reach out to you shortly.

Any urgent enquiries and help needed?

Email [email protected]

Support Visit support site

To top
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.